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Published Apr 05, 2025
Do yourself a favor and stay away from this company.
I ordered a box of Quai cigars from Ihavanas and never received the package. After emailing them twice with no response, I am left seriously questioning whether Ihavanas is legit. My experience has been nothing short of disappointing. I also purchased Jose Piedra Cazadores, and within a week of storing them in my humidor (perfectly maintained at 70°F or slightly below), they started growing mold. When I reached out to Ihavanas, a rep named Bryan gave me a lecture about how mold is everywhere and suggested that I simply wipe it off and smoke the cigars. Unbelievable! If Ihavanas is truly a legitimate business, why are they shipping out old, mold-prone cigars and offering such appalling customer service?
Another frustrating purchase was a box of Upmann cigars. After letting them rest in my humidor for two weeks, I tried smoking four of them. Three were so tight I could barely draw, and they burned unevenly. I even gave one to a business prospect, and he had the same issue. How embarrassing! These are not handmade Cuban cigars; they are low-quality products. If you’re wondering, “Is Ihavanas legit?” based on my experience, the answer is a resounding no!
To make matters worse, Ihavanas misleads customers about shipping. They claim to ship from Switzerland, but that’s a lie—they’re essentially the same company as COH, operating under a different name. My order took four weeks to arrive, and I had to pay duty fees. I also bought 50 cigars (two boxes of 25), and when they arrived, they were covered in green, greyish-blue, and white fuzzy mold. Ihavanas took forever to respond, and when they did, they asked me to send photos and return the moldy cigars before they'd replace them. What’s the point? They’d probably just wipe them down and resell them to someone else. I decided to throw them away rather than risk inhaling mold. Ihavanas clearly doesn’t stand behind its products or care about customer satisfaction.
Despite some reviews claiming great service and quality cigars from Ihavanas, my experience suggests otherwise. Maybe they get it right sometimes, but based on my experience, I can’t trust them. They take advantage of customers, and I won’t be ordering from them again. If you’re wondering, “Is Ihavanas legit?” I can only say that, in my case, it was not. Do yourself a favor and stay away from this company.
Another frustrating purchase was a box of Upmann cigars. After letting them rest in my humidor for two weeks, I tried smoking four of them. Three were so tight I could barely draw, and they burned unevenly. I even gave one to a business prospect, and he had the same issue. How embarrassing! These are not handmade Cuban cigars; they are low-quality products. If you’re wondering, “Is Ihavanas legit?” based on my experience, the answer is a resounding no!
To make matters worse, Ihavanas misleads customers about shipping. They claim to ship from Switzerland, but that’s a lie—they’re essentially the same company as COH, operating under a different name. My order took four weeks to arrive, and I had to pay duty fees. I also bought 50 cigars (two boxes of 25), and when they arrived, they were covered in green, greyish-blue, and white fuzzy mold. Ihavanas took forever to respond, and when they did, they asked me to send photos and return the moldy cigars before they'd replace them. What’s the point? They’d probably just wipe them down and resell them to someone else. I decided to throw them away rather than risk inhaling mold. Ihavanas clearly doesn’t stand behind its products or care about customer satisfaction.
Despite some reviews claiming great service and quality cigars from Ihavanas, my experience suggests otherwise. Maybe they get it right sometimes, but based on my experience, I can’t trust them. They take advantage of customers, and I won’t be ordering from them again. If you’re wondering, “Is Ihavanas legit?” I can only say that, in my case, it was not. Do yourself a favor and stay away from this company.