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Published Apr 05, 2025
If you’re questioning whether Ihavanas is legit, take it from me—save your money and avoid them altogether.
I ordered a box of Quai cigars from Ihavanas, and I never received my package. I contacted their customer service twice, but got no response—extremely disappointing. So, is Ihavanas legit? Based on my experience, I seriously doubt it. I also purchased Jose Piedra Cazadores cigars, and within a week of storing them in my humidor (which is always maintained at 70°F or slightly below), they started to develop mold. When I reached out to Ihavanas, a representative named Bryan replied with a lecture about how mold is everywhere and suggested I simply wipe it off and smoke the cigars. Unbelievable! If Ihavanas is legit, why are they shipping old, mold-prone cigars and offering such poor customer service?
Another frustrating purchase was a box of Upmann cigars. After resting them in my humidor for two weeks, I tried smoking four—three of them were so tight, I could barely draw, and they burned unevenly. I even gave one to a business prospect, and he had the same issue. How embarrassing! These cigars are not handmade Cuban cigars; they are low-quality. Buyer beware!
To make matters worse, Ihavanas misleads customers about shipping. They claim to ship from Switzerland, but that's a false statement—it’s the same company as COH, operating under a different name. My order took four weeks to arrive, and I had to pay additional duty fees. So, if you’re wondering, “Is Ihavanas legit?”—the answer is a clear no!
I also purchased 50 cigars (two boxes of 25), and when they arrived, they were covered in green, greyish-blue, and white fuzzy mold. Ihavanas took forever to respond, and when they finally did, they wanted me to take photos and send back the moldy cigars before they would consider replacing them. What’s the point? They’d probably just wipe them down and resell them to someone else. I decided to throw them away rather than risk inhaling mold. Ihavanas doesn’t stand behind its products and clearly doesn’t care about customer satisfaction.
That being said, I’ve seen a few Ihavanas reviews claiming they provide great service and high-quality cigars. Maybe they get it right sometimes, but based on my experience, I wouldn’t trust them. They are taking advantage of customers, and I won’t be ordering from them again. If you’re questioning whether Ihavanas is legit, take it from me—save your money and avoid them altogether.
Another frustrating purchase was a box of Upmann cigars. After resting them in my humidor for two weeks, I tried smoking four—three of them were so tight, I could barely draw, and they burned unevenly. I even gave one to a business prospect, and he had the same issue. How embarrassing! These cigars are not handmade Cuban cigars; they are low-quality. Buyer beware!
To make matters worse, Ihavanas misleads customers about shipping. They claim to ship from Switzerland, but that's a false statement—it’s the same company as COH, operating under a different name. My order took four weeks to arrive, and I had to pay additional duty fees. So, if you’re wondering, “Is Ihavanas legit?”—the answer is a clear no!
I also purchased 50 cigars (two boxes of 25), and when they arrived, they were covered in green, greyish-blue, and white fuzzy mold. Ihavanas took forever to respond, and when they finally did, they wanted me to take photos and send back the moldy cigars before they would consider replacing them. What’s the point? They’d probably just wipe them down and resell them to someone else. I decided to throw them away rather than risk inhaling mold. Ihavanas doesn’t stand behind its products and clearly doesn’t care about customer satisfaction.
That being said, I’ve seen a few Ihavanas reviews claiming they provide great service and high-quality cigars. Maybe they get it right sometimes, but based on my experience, I wouldn’t trust them. They are taking advantage of customers, and I won’t be ordering from them again. If you’re questioning whether Ihavanas is legit, take it from me—save your money and avoid them altogether.