Visa application experience – service could be faster

I used Serremo to help with my tourist visa application for Europe last month. The platform looked professional at first glance, and the initial document checklist was helpful in organizing my paperwork. I appreciated that they provided clear guidelines on what documents were required for my specific destination country. The online portal allowed me to upload scanned copies of my passport, bank statements, and travel itinerary, which was convenient.

However, the processing time was longer than advertised. They mentioned 5-7 business days on their website, but my application took nearly 12 days before I received any update. When I contacted customer support through their chat function, the responses were polite but generic, without specific details about my case status. The fees seemed reasonable compared to other visa services I researched, though there were some additional charges that weren't clearly explained upfront.

The application was eventually approved, and the visa paperwork arrived properly prepared. While Serremo ultimately delivered what they promised, the extended timeline and communication gaps made the experience more stressful than necessary. For travelers who aren't in a rush, it's an acceptable option, but I'd recommend allowing extra time beyond their stated processing period.