Unique Style but Unpredictable Service

I discovered Razys while looking for vintage and Y2K-inspired clothing. The website has a trendy aesthetic that matches their brand well. Their product selection is interesting with a good variety of both original vintage pieces and reproductions. I've placed two orders over three months. My first order was a pleasant surprise—pieces arrived quickly within eight business days, packaging was nice, and everything matched the descriptions reasonably well. However, my second order was problematic. One jacket arrived with a zipper that didn't work properly, and sizing was inconsistent with their chart. I initiated a return, but communication from customer service became difficult. Response times varied from a few hours to over a week, making the process frustrating and confusing. They eventually approved a return but offered only store credit instead of a refund, which wasn't ideal. The pricing is on the higher side for clothing quality, especially considering potential inconsistencies. Their social media presence is strong, but that doesn't reflect actual product quality control. Shipping costs are reasonable but can be surprising if added at checkout. Some vintage pieces are authentic and beautiful, while others feel overpriced for their condition. Overall, Razys offers interesting fashion choices but suffers from inconsistent quality and unpredictable customer service. I'd recommend reading customer photos carefully and understanding their return policy before purchasing. The brand has potential but needs to prioritize reliability and consistency.