Decent Travel Deals with Room for Improvement in Customer Service

I used Destinia to book a package vacation to the Canary Islands, and the experience was mixed. The website interface is user-friendly, making it straightforward to search for flights and hotels together. I found some competitive prices compared to other travel portals, particularly for last-minute deals. The booking process was smooth, and confirmation arrived within minutes. However, I encountered issues when I needed to modify my reservation after booking. The customer support response time was slow, taking over 24 hours to get a reply to my first inquiry. When changes were made, there was confusion about additional charges that weren't clearly communicated upfront. The actual trip itself was fine, but the post-booking support experience was frustrating. Destinia is acceptable for straightforward bookings where you don't need assistance, but their customer service needs significant improvement. I'd recommend it for simple searches but would hesitate if you might need support.