Extremely Frustrating Order and Customer Service Experience

This was one of the most disappointing online shopping experiences I've ever had. I placed an order for custom shoes worth around $300 as Christmas gifts for family members. Shortly after ordering, I received an email about a sole color issue that didn't actually affect my purchase. I confirmed that everything was fine and asked them to continue processing the order.

After that, I heard nothing for months. On Christmas Eve, I realized the order still hadn't arrived and contacted customer support for an update. They claimed they had previously sent a follow-up email regarding shoelace preferences, but I never received it. I immediately replied, explained the situation, and asked them to resend the question so I could provide the necessary information.

Unfortunately, I never received another response. Despite sending multiple follow-up emails, the company completely stopped communicating with me. The lack of updates, poor customer service, and failure to resolve the issue left me extremely disappointed. Based on my experience, I would strongly advise potential customers to proceed with caution.