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Published Aug 25, 2026
Order mix-up, sorted out in the end
My GetWellis order arrived containing the wrong item, echoing several complaints on this page about orders going awry. To their credit, once I got through, they shipped the correct product without charging again, but that took two follow-up emails over nine days. The replacement itself was well packed and genuine. So the products are fine, you just may need patience if something goes sideways with fulfillment.
Neutral Experience
order mix-up
slow resolution
customer service
genuine product
well packed