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Published Oct 05, 2026
Helpful follow-up on my claim
I reported a awful noise from my AC and had to call back the next morning because the first rep lost my notes. The second rep, Shante, found the request and got the claim moving. She sent the contractor instructions and stayed with me until I understood them. A little frustrating, but the follow-up was excellent.
Positive Experience
claim follow-up
helpful representative
lost notes
contractor instructions
AC noise complaint