Deception, Impunity and incompetence

Plus Heat have displayed professional incompetence, poor communications skills and to be untrustworthy.
Further to this they continue to act with impunity

Plus heat failed to attend on the original planned date for boiler service & cp12
Plus heat Failed to notify my managing agent that they did not attend the property
Plus Heat Failed by deceit in initially stating they visited stating  "there was no access to the property"
Plus Heat were questioned and admitted there was no visit, stating "The engineer did attend the area but was unable to locate the property"

After the visit by plus heat 16/9/26 I was informed there was remedial work required plus Heat stated:
"TRV (thermostatic radiator valve), along with the labour required to replace it, is covered under your plan. However, the magnetic filter is an external part and is not covered under your plan. In addition, the radiator drain-down and call-out fee will also apply, as outlined in your plan.
totalling £351.38"

I requested photographs of the claims
Examining the photographs sent to me by Plus Heat it is evident:
1) the radiator valve is not a TRV as you have stated.
The leak is from the 15mm compression joint on a lock shield valve Not a TRV

2) the magnetic filter picture shows a leak from the top 22mm compression joint connecting the magnetic filter to the 22mm circulating pipe.
Not a leak from the magnetic filter.

I have since employed the services of a professional heating engineer.
The engineers evaluation is:
Both leaks would be repaired by remaking / tightening the compression joints.
Not mis describing faults and parts.
The engineer also found the magnetic filter bleed valve loose and leaking water.

It is evident that the engineer / Plus Heat is / are incompetent and are seemingly conspiring in a fraudelant and deceitful manner in order to make financial gain.

Emailing Plus Heat has also proven problematic
Staff show no comprehension of facts?