Worst consumer experiences

One of the worst consumer experiences Inhave ever had Utterly appauling company DO NOT ORDER FROM THIS COMPANY I would give 0 stars if possible Poor communication and customer service from start to finish I have nothing positive to say about the company Delayed shipping item ordered in December and recieved in March no communication unless you contact them Tracking number changed numerous times so there was no way of tracking Emails are poorly responded to and have no level of customer service They are dismissive passive aggressive and in some cases impolite The item arrived damaged unusable pictures were sent and they tried to blame the courier How the courier could have cause poor welding and cracks from screws I am not sure We found at least 4 defects with the product The response from them when sent the evidence was to offer 5 refund Insulting 2nd offer from company - they will send me a replacement up to 6 weeks delivery and no guarantee of quality 3rd offer from company- I can have 40 refund or a replacement or send it back myself at my own cost Shipping to China Just to update The VIP service I have recieved so far An email to tell me if I don t hear from the for 2 days then email them and remind them 40 refund offered to be followed by a further - if youndont hear from us then email us in 2 days Continued poor service despite being offered a VIP treatment