Avoid Homesavers Shocking customer service

Absolutely appalling customer service I purchased 2 toy sets for the promotional price 2 for 25 One cost 16 99 and the other 8 01 I tried to return one as it was faulty having travelled 30 minutes I was told it could not be exchanged as I needed to return both sets as the deal was 2 for 25 Their thinking is that if I return 1 set for 16 99 I may look to return the other set for 16 99 However my receipt clearly states one set for 16 99 and the other for 8 01 As a receipt is needed for any returns - and as the receipt clearly shows the two different prices -their reason is completely illogical When I suggested they should have a sign informing customers that if they wanted to return sets from the 2 for 25 deal they would have to return both - I was told I was being rude As a customer I have a right to return faulty goods I had my receipt They had no returns policy displayed She refused to help me and told me to come back tomorrow to speak to a manager So if you wish to purchase the 2 for 25 set and one is faulty make sure to return both to ensure you are not making endless trips I will never purchase anything from this store again She said that if I returned that same day with both sets that she would not help me I would have assumed a manager would be on duty daily Futhermore she told me that if I was having a bad day that I should go and take it out on someone else and indicated to my son I was actually having a lovely day with my family I simply wanted to return a faulty good