I pre-ordered a Tri-Sling bag from

I pre-ordered a Tri-Sling bag from Armarex which was shipped over a week later than the stated date on the website Despite the product being of generally great design and quality it unfortunately did not fit me well and was not as adjustable as I hoped I emailed Armarex on two separate customer service emails addresses managed by them multiple times asking for information on the returns process but they did not acknowledge nor respond to any of my emails and it seems they were likely avoiding this intentionally It states on the Armarex website that they operate a no refunds policy for online purchases in the UK only faulty items allowed which is incorrect and illegal to state as retailers in the UK must provide no-questions-asked refunds for online purchases according to the Consumer Contracts Regulations 2013 After about a week of no responses the only way to resolve the issue was by requesting a chargeback via my credit card provider which was successfully granted I strongly discourage you from purchasing any items from Armarex if you think you will require any customer service at any point because it is non-existent