Worst customer experience I have ever

Worst customer experience I have ever had No communication at all I buy a product the 28 12 2020 and am promised shipping before the 29th Due to covid-19 they only ship these exact days All orders between Dec 23 - 28will ship on Dec 29 Orders between Dec 30 - Jan 3will ship on Jan 4 Shipping to Europe after the 1st of Jan means 50 taxes because of Brexit so I think it is perfect if they ship on the 29th So the delivery day is the 29th as promised I do not receive any shipping information on the 29th but I wait patiently until January the 2th to try and contact them They do not respond to any of my emails before the 5th of January and by then I have already tried to cancel my order several times Of course they do not respond to those emails and try to get me to confirm my cancellation whereas it should be obvious that I wanted my order cancelled because of the several mails They then only give me 1 hour to respond to the cancellation confirmation and then ship my order without any communication I have tried to contact them several times on mail and live chat but they simply do not respond So now they are holding my payment and delivering an order I clearly stated several times that I do not want No help or communication received from their side and I still have not received a tracking number I will take this post down if you contact me about the order and refound my payment UK11301