Very poor customer service and failure to fully refund

Sent me a damaged product which was ordered as a Christmas present It was very obviously damaged so clearly no quality control or pre-delivery inspection They have failed to reply to all emails sent I complied with their returns process which they don t make easy and they failed to refund the postage costs or reply to subsequent emails In future I ll stick to companies that genuinely care about quality of service and have some common decency and manners Update to Forelock and Load reply I provided and still have photos of the damage and marks to the scope and a copy of the email trail which evidences that at no time did they reply to my email or refund the postage as per their own returns policy Poor show indeed