Absolutely avoid Company is a joke

Visited the Cambridge show room Mark was very attentive His attention dropped the minute we walked out the door having placed an order for a swim spa and a grandee hot tub back in February The swim spa arrived with a faulty hood which had to be subsequently replaced No chemicals were received nor any manual Very disappointing We eventually received chemicals after complaining and had to be walked through the initial chemical addition The hood was eventually replaced but HTA Hot Tubs Assist who delivered and installed were careless and left screws in the bottom of the spa They had to come back to check the hood was on safely No apology received and the engineers looked really put out they had to come back We eventually received a manual in the post which was a print out and not the original The hot tub arrived 2 months after the 10 week timeline which Mark had suggested for delivery Again no chemicals but we did get a manual We had to chase for chemicals Less than a week after delivery and used just 3 times the front control panel stopped working An HTA engineer came out failed to keep me updated as promised and left I had to ring both Mark at HotSpring World and HTA This was a Friday and neither the left arm or the right arm knew what was happening I eventually got an email on Monday advising the part would be installed the following Friday I did ask for the installation to be expedited but didnt for one minute expect it would be The engineer arrived on the Friday and asked what was wrong with the hot tub as he didn t know but he did have the spare part At this point my patience had run out Mark at Hot Spring World failed to answer his phone and I m still waiting several hours later for a response on WhatsApp The part has been replaced and we re working again but I m still waiting on contact from a customer service manager and I still have spare parts that had been delivered incorrectly waiting to be removed The company and the lack of care and professionalism is a shambles The CEO can expect an email as this is a high value item with low value care