Firstly the service from this company is extremely bad

Firstly the service from this company is absolutely lousy Never answer the phone same old sob story voice message Never answer any contact via their help hub And as for their live chat support well at least they answered but promised to get back via email and I m still waiting for information on my order I placed my order and paid on 07 12 23 for an item that was stated as in stock The next communication I get is an advise that the order is handed over to DHL on 21 12 23 with a tracking number Why did it take 2 weeks for the order supposedly to go to DHL Since then nothing the point of the order being placed on 07 12 so there would be plenty of time for to to be shipped to Switzerland for my wife s christmas present So having this week W C 07 01 spent a lot of time trying to get some information I m no further forward with my gift than over one month ago So does the item really exist Guess I ll have to now talk to DHL and ask them what they did with it and if they really did have it