C
Caitlin Hunter
Unprofessional and poor communication
Extremely unprofessional company We found a property through OpenRent which was managed by ACOM Property On the day that we went to view the house we were greeted by Simon who straight off the bat apologised as his son needed a s and was going to do this in one of the house s toilets whilst we viewed the property Unfortunately this meant that we were unable to view one of the bathrooms during the viewing We were very aware that the landlord was looking for someone to move in earlier than we were able to but Simon assured us that he would talk to them and get back to us The day after he contacted us asking what we thought of the property which we said that we really liked but were aware of the issue with the moving-in date He said that he would be in touch A few days later he sent another message saying that he would have an answer for us by the end of the week By the next week we had heard nothing so chased him and he said that he had still not heard anything A few days later we saw that the property had been taken off the market so contacted him again to double-check that our offer had not been accepted His reply to this was that negotiations were still ongoing and to wait After that we heard nothing from him or the company and the property showed up as let on the website Whilst I completely understand that sometimes things fall through I do not think it is professional to keep asking someone to wait for a response when you know that someone else s offer has been accepted Simon s communication throughout was erratic and not what you would expect after reading through the other reviews