Ellmans Reviews

Excellent Management Agents can handle

Highly professional and reliable property management Recommended

Highly recommended

Excellent Management Agents can handle large or small blocks Good reputation with Leaseholders Association so Leaseholders will be satisfied Local Family firm complaints procedure and good customer contact facilities

Very helpful

As a leaseholder owner in a property managed by Ellmans Property Management for over 25 years I can fully attest to their excellent service and recommend them highly Ellmans support on issues has been invaluable always operating with professionalism and integrity They have a solid team of well informed educated staff who tend to stay with the company long term This ensures there is a consistency in the service given that has made it the very best it can be Accounts are always clarified breakdowns available to be viewed immediately on request The team communicates with each other and are current across departments Crucially I can be assured that my property s care reputation and therefore its re-saleable value is in the safe hands of staff members who know its history care about it and keep on top of issues with a greater understanding Ellmans fully understand that they as a professional business are dealing with home owners they have always managed to straddle this divide with integrity and delicacy Clive Perry as the CEO Director is an undisputed expert on property law and has dealt directly with trickier issues in the past handling the problem with impressive expediency turning him into an urban legend with leaseholders here The member of staff I deal with for everything else is Manager Hattie Kershaw Hattie is amazing incredibly competent 100 reliable and a pleasure to do business with She deals with numerous issues -sometimes several on a daily basis never misses an email never confuses an issue and manages to resolve everything with grace and intelligence I have found Hattie totally invaluable to me on recent issues and would cite Ellmans and in particular Clive Perry and Hattie Kershaw as an argument for buying leasehold Every company needs a Hattie Kershaw LMR Leaseholder Hove

Very good service

Always on time with correspondence and consistently helpful professional and trustworthy I have felt in good hands working with Ellmans

Very friendly and efficient

Very good service Any problems with the flat are dealt with quickly and efficiently The service charges are reasonable And I love my flat

Where are Ellmans Managing Agents have they done a runner with our 10K

Hello We have been told by Ellmans to only contact them now via post no works are being done at all for the Roof and Redecoration repairs 20201 each flat paid just under 10K for and we were and are sent admin threats of late payment charges if we do not comply to their invoices No cleaning has been done since 24th April 2021 when cleaning was done it was still left filthy I have to clean the commonways myself now espcially in COVID There is a structure a Moment Frame rotted at its base a Building Contactor from Brighton Hove Council and a Surveryor paid for by Ellmans told us that Ellmans said it was due for repairs within the report of the Roof Redecoration sent last year it was not in this report The Surveyor hasn t got back to us no report sent from Ellmans via him and he was so nonchalant until I put my hand through the hole of the base of the Moment Frame There was a review last year made on an online forum by a man who said Ellmans drained their Maintenance Fund and then streamlined their business leaving them high and dry - Ellmans did a runner We are scared for our saftey re Moment Frame Fireman have had to come round we are scared where has our just under 10K gone and everyone elses Leashold Advisory Service said we have to by law keep paying our service charges and ground rent until we get to the First Tier Tribunal and Property Chamber We have been lied to by Ellmans they have deceived and now it is quiet as the grave here The communal lawns have never been left this long re gardeners its like a meadow trashed Pampas Grasses overrun filthy flowerbeds we haven t seen the main letting Agent for many of the ASB tenants here for years but their offices are open taking calls for issues that are never followed up The corrugated iron is flaking off each fire escape landing and stairs One day soon we feel that the whole structure in our block is going to crumble one night WHERE ARE ELLMANS

Great service from the Lettings team

Great service from the Lettings team a quick and easy process which made moving into my new flat a great experience

Communicative friendly helpful

Whilst we didn t end up renting with Ellmans in the end we found a property that better suited our needs the company were a dream to work with - communicative quick to respond friendly and helpful