


Based on authentic user experiences
Jon Hawke
6727 reviews
N/A
1 year ago
Thanks to James
Thanks to James working in Malvern He texted to say he was slightly delayed by traffic He was polite and gave very good communication Very respectful of our property There was a malfunction with our heat alarm and he was very patient and thorough in sorting it A credit to ADT Jon H
Gill Reid
6727 reviews
N/A
1 year ago
Fantastic service
We are so happy with our experience with ADT From the initial consultation meeting with Roger right through to the installation with Brett Brett was polite friendly and very efficient He made sure that we knew how to use the system before he left giving us the chance to test setting the alarm and downloading the app onto our devices It didn t take long to install the equipment and he even hoovered before he left Nothing compares to the peace of mind knowing that our house is protected
Jenny Donnelly
6727 reviews
N/A
1 year ago
I had a bad start to my day when I
I had a bad start to my day when I punched in the wrong code twice had the alarm go off and in that panic I locked my car keys and office keys in the office ADT responded promptly The security guy sorry didn t get his name actually fetched a set of keys from a colleague and I was all sorted within a matter of half an hour Thank you ADT PMB
Tarcia Williams
6727 reviews
N/A
1 year ago
I am a recurring customer and I love my
I am a recurring customer and I love my alarm system Now even more with all the new upgrades and add-ins to help you feel safe and secure at all times Plus my technician Wilson Lewis was awesome He explained my new system so I can understand and made sure I understood how to operate it Kudos to Wilson Lewis
Nick B
6727 reviews
N/A
1 year ago
Great service
My engineer visit was booked in within 24hrs and the engineer Jaz did a fantastic job checking and fixing our whole system
Tarcia Williams
6727 reviews
N/A
1 year ago
Thanks so much for great customer
Thanks so much for great customer service I had the please of speaking to Sherelle and she was able to help me get more acquainted with my ADT system new upgrades I switched from ADT Blue back to regular because my husband didn t have time to install equipment Sherelle made that transition so smoothly With great customer service I could feel how humble she was Kudos the Sherelle
The Brown Family
6727 reviews
N/A
1 year ago
ADT would not be where they are today
ADT would not be where they are today without technicians like Jevaun Yesterday June 11 2022 my household received services for an update and new camera system in the Bronx We were lucky enough to punctual professional and hardworking technician Jevaun My expectations were surpassed and my family is still speaking about the fabulous work he did until the next day We thank you for your hard work A promotion is in order
Yvonne Davenport
6727 reviews
N/A
1 year ago
I had some concerns regarding ADT
I had some concerns regarding ADT service I will admit that when I reached out via email I received a call the following morning from someone at the Presidential office I was so impressed with the manner in which it was rectified Keep up the good work Thank you for caring about your customers safety concerns
Mrs Airey
6727 reviews
N/A
1 year ago
ADT Nathan Valente Brilliant
My review is solely about one Customer Service Advisor whose service over a diabolical time has been exemplary Nathan Valente 1108 was brilliant I do hope that ADT recognize his ability I now hope ADT will full also pull a rabbit out of the hat and get their act together
Bill R
6727 reviews
N/A
1 year ago
Brett Barrass has just changed our
Brett Barrass has just changed our system Extremely helpful and patient with two challenging old codgers Thank you Brett