AI Review Summary
Based on 15 reviews
Customer sentiment for Afsaana is divided between poor fulfillment experiences and high-quality products with excellent service. Multiple 1-star reviews cite items never arriving and unresponsive email-only support. Conversely, 5-star reviews praise the jewelry quality, beautiful customization, and helpful replacement processes. Some 5-star feedback highlights fast delivery and great customer service responsiveness. The overall experience reflects inconsistent shipping reliability but strong product and support quality when issues are resolved.
What customers love
- Great product quality
- Beautiful customization
- Helpful replacements
Common concerns
- Expensive pricing
- Fake charity claims
Last updated 4 weeks ago
S
Shazan Siddiqi
Order never arrived and company does nothing to resolve the matter Very bad customer service and no way to contact the company directly except email which takes days for an unhelpful response
A
Appie
They take long they say theyre based in
They take long they say theyre based in Canada but ship it from China they re drop shipping you cheap metal 4 euros worth for 40 not worth ordering Also use charity as an excuse to convert more sales They shipping to me with Yanwen
M
mohamed hashad
Still no order received scam
After over a month of emails and fake promises no order is received Scammers
M
Mohamed Hashad
Scam
Scam unfortunately Thought this was genuine and a nice idea however they never replied I have chased them through email on few occasions and I got reply finally on a Sunday 22 12 saying that it is now shipped until today nothing came
Y
Yusef Ubayd
Super nice is the second time I buy and
Super nice is the second time I buy and I get there on time
K
Khalid Almasi
Amazing custom jewelry very happy with
Amazing custom jewelry very happy with it
Z
Zahra al-Rashid
beautiful ring
beautiful ring fit great and feels really nice too product came pretty fast as well which was lovely
R
Rabia Yakub
perfect doesn t turn green after a
perfect doesn t turn green after a month of wearing
F
Farrah Yaghi
I won the giveway from Instagram
I won the giveway from Instagram Got a 100 dollar gift card so happy
Q
Qadir El-Baz
There was a spelling mistake on my
There was a spelling mistake on my ring I was annoyed at first but they sent a replacement with the correct spelling Happy with my ring