Ala Reviews

GAP Insurance | GAP Insurance Quote | ALA

ala.co.uk
3.58
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.58 out of 5 by 139 Happy Customers

43.2%
14.4%
13.7%
14.4%
14.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 139 reviews

Customers generally report a smooth and easy purchasing process with ALA, highlighting competitive pricing and helpful, friendly staff. Positive experiences are frequently noted around quick application procedures and reliable service. However, a significant number of reviews criticize claims processing, citing delays, rejections, and poor communication, especially after issues arise. There are also recurring complaints about premium increases and website navigation difficulties.

What customers love
  • Easy purchase process
  • Helpful customer service
  • Fast and efficient
Common concerns
  • Claims delays and issues
  • Poor website navigation
  • Limited coverage details
  • Slow claim payouts

Last updated 1 week ago

M

Wanted excess cover their quote was

Wanted excess cover their quote was excellent so changed to them as my previous insurance provider could not be bothered
M

Ala Gap insurance

I have used Ala Gap insurance on 3 previous cars so didn t hesitate to buy again on my latest carThe cost of insurance from Ala is way lower than that at the car dealerships I have usedGap insurance gives me peace of mind should I ever need to use itI would have given a 5 star rating but having never been through the process of a claim can t really top rate a review
J

Sign up okay cashback will get rejected

Alright sign up process feels overpriced but with discount codes like martin Lewis mse code you can get an alright discount off Just be aware that ala insurance will reject your cashback from things like topcashback if you use a discount code which is what happened to me
Z

Nice broker

The customer service experience is excellent but be aware that this company is only a broker they sell the policy but don t handle claims The actual insurers have low ratings on Trustpilot be sure to check them out before you make a purchase
S

Odd monthly process

I have just signed up but I m confused about having to sign separate finance agreement from Bexhill that s been sent through Never had it before when I chose pay monthly with other companies it s all done on the website I am going to cancel I think because I m concerned about this process Edit can t fault ALA for replying quickly and explaining it is due to them using an external company for financing the insurance and not having it in house Thank you for the call and putting my mind at ease
N

Straightforward process

Very straightforward process and reasonable cost
T

Friendly

Friendly helpful when calling to discuss Didn t wait long to be connected on the phone
M

Not 100 sure what type of policy I have

Not 100 sure what type of policy I have and what it will pay out in event of loss - documents seem to cover all types of policy and you have to read into it completely Company did ring me and provided an update
C

Motorcar Gap Insurance

Very simple process to get a quote and purchase gap insurance I didn t give 5 as I haven t had to make a claim so I don t know how that might go
K

Very straightforward and easy to do

Very straightforward and easy to do Gave me a really good quote for my car that didn t break the bank Now I know I m covered for things my usual insurance wouldn t

About Ala

Use ALA24 for 5% off! Get 3 year car GAP Insurance with ALA's Best Price Guarantee. Recommended by The Car Expert, Honest John, and Whatcar?

United States

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