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Ala Reviews

GAP Insurance | GAP Insurance Quote | ALA

ala.co.uk
3.59
140 reviews
Great Rating
Based on 140 user experiences

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Rated 3.59 out of 5 by 140 customers

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AI Review Summary Based on 139 reviews

Customers generally report a smooth and easy purchasing process with ALA, highlighting competitive pricing and helpful, friendly staff. Positive experiences are frequently noted around quick application procedures and reliable service. However, a significant number of reviews criticize claims processing, citing delays, rejections, and poor communication, especially after issues arise. There are also recurring complaints about premium increases and website navigation difficulties.

What customers love
  • Easy purchase process
  • Helpful customer service
  • Fast and efficient
Common concerns
  • Claims delays and issues
  • Poor website navigation
  • Limited coverage details
  • Slow claim payouts

Last updated 4 months ago

R

Renewal was a breeze

I renewed my policy by phone after the online quote kept blanking. The adviser talked me through each choice and pointed out where extra cover would be useful. Everything was confirmed before the call ended. I’ll renew with them again if the price stays fair.
Positive phone renewal helpful adviser clear explanations extra cover suggested would renew again
N

A easy to use efficient website with

A easy to use efficient website with GAP at realistic prices This is the 4th Gap policy I have bought from then They also paid out very promptly after I had a recent bad experience on my previous policy
P

Just joined so feedback is only about

Just joined so feedback is only about quote and joining process at this point But lady I spoke to for quote was very helpful and knowledgeable and online policy purchase was slick clear and easy
M

Excellent patient service

It was a pleasure to speak with someone as helpful explanatory patient and courteous as Charley
J

Easy to use and a fair price for motor

Easy to use and a fair price for motor car excess insurance
I

All my questions answered satisfactory

All my questions answered satisfactory Pleasant phone callExcellent prices Am recommending to member of family
N

Excellent Service

Easy access to site Quick and efficient Good price for 3 years GAP insurance
J

As usual polite professional staff who

As usual polite professional staff who are very knowledgeable about the product they sell First class
P

First class service by helpful staff

I have used this organisation four times for different vehicles On every occasion I have found the exercise painless The representatives are knowledgeable and polite I wouldn t hesitate not hesitate using ALA in the future
S

Easy to purchase and a very competitive

Easy to purchase and a very competitive price I just hope I don t have to use it

About Ala

Use ALA24 for 5% off! Get 3 year car GAP Insurance with ALA's Best Price Guarantee. Recommended by The Car Expert, Honest John, and Whatcar?

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