Ala Reviews

GAP Insurance | GAP Insurance Quote | ALA

ala.co.uk
3.58
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.58 out of 5 by 139 Happy Customers

43.2%
14.4%
13.7%
14.4%
14.4%
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AI Review Summary Based on 139 reviews

Customers generally report a smooth and easy purchasing process with ALA, highlighting competitive pricing and helpful, friendly staff. Positive experiences are frequently noted around quick application procedures and reliable service. However, a significant number of reviews criticize claims processing, citing delays, rejections, and poor communication, especially after issues arise. There are also recurring complaints about premium increases and website navigation difficulties.

What customers love
  • Easy purchase process
  • Helpful customer service
  • Fast and efficient
Common concerns
  • Claims delays and issues
  • Poor website navigation
  • Limited coverage details
  • Slow claim payouts

Last updated 1 week ago

C

A pleasure to do business with

These people advise when your renewal is due and when contacted to renew your cover everything is gone through with you and any adjustments are made these are read back to you for confirmation Certainly a company worth recommending Five star rated
N

Very easy to work with

Very easy to work with Have insured with them before Competitive prices smooth transaction
A

New car gap insurance

From recommendations from work colleagues I got a very competitive quote from ALA regards my gap insurance on my brand new Skoda Octavia Vrs Feel piece of mind that in the unfortunate event of my car becoming a write off that I will be financially supported Great service as well
P

Totally happy

I was very happy with the way I was dealt with very efficiently and in a professional and friendly manner I will certainly recommend to friends and family
M

Gap Insurance

Have been using this company for the last 10 hrs for Gap insurance Although I have never had to make a claim I can say that the pricing of the product and the professionalism of the staff are absolutely first class A pleasure to speak to them
A

Gapped

My family has three vehicles Gapped with your company Initially the website is so easy to use On this occasion I had to close an existing policy and open a new one for a new car so I contacted your office directly on two occasions Your employees Megan Amy were most helpful in making the transition Also the telephone is a normal landline number which is answered promptly Thank-you
A

GAP Insurance

Even though we arranged on-line I did ring up to speak to them and they where very informative and helpful So far very pleased with the service Hopefully this will continue if we ever need to claim
S

Wonderful service when I phoned up to

Wonderful service when I phoned up to cancel on gap insurance and start a new one for my new car
M

Great website

Great website easy to use and also a great price The only way you know if it is a great product is when you have to use it which hopefully is never
J

Excellent Customer Service

I recently purchased GAP and Excess insurance from ALA Insurance and I couldn t be happier with the service I received The process was straightforward they were incredibly helpful in explaining everything and the price was very competitive Thank you for making everything so stress-free

About Ala

Use ALA24 for 5% off! Get 3 year car GAP Insurance with ALA's Best Price Guarantee. Recommended by The Car Expert, Honest John, and Whatcar?

United States

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