Ala Reviews

GAP Insurance | GAP Insurance Quote | ALA

ala.co.uk
3.58
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.58 out of 5 by 139 Happy Customers

43.2%
14.4%
13.7%
14.4%
14.4%
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AI Review Summary Based on 139 reviews

Customers generally report a smooth and easy purchasing process with ALA, highlighting competitive pricing and helpful, friendly staff. Positive experiences are frequently noted around quick application procedures and reliable service. However, a significant number of reviews criticize claims processing, citing delays, rejections, and poor communication, especially after issues arise. There are also recurring complaints about premium increases and website navigation difficulties.

What customers love
  • Easy purchase process
  • Helpful customer service
  • Fast and efficient
Common concerns
  • Claims delays and issues
  • Poor website navigation
  • Limited coverage details
  • Slow claim payouts

Last updated 1 week ago

P

The staff knowable and helpful

The staff knowable and helpful documentation good can not comment on how well claims are handled not needed to to date
W

Great matching of a quote

As an existing customer I got a GAP quote for a new car cancelling my previous policy and getting a rebate for the remaining part of the previous policy off the new quote I decided to shop around and got a cheaper quote from ALA by going via a well know money saving web site I rang ALA to discuss this and they slightly more than matched that cheaper quote I m very happy with the price and the two members of staff I spoke to were very friendly and very very helpful
K

I recently renewed my insurance with

I recently renewed my insurance with ALA and the process was seamless I appreciated the discount for renewing which made it even more worthwhile Getting a quote was quick and easy with everything clearly explained Excellent service overall I d highly recommend them
G

I very rarely log online reviews but

I very rarely log online reviews but due to the excellent friendly service offered by Charlie today and the efficiency shown re consequent communication I am happy to make an exception Thank you
G

Rang to cancel an existing policy and

Rang to cancel an existing policy and get a quote for a new one Phone answered very promptly Quote retrieved from previous call and slight further reduction obtained Competitive price and cheaper than main dealer as usual Seamless process completed in about 10 minutes Polite and pleasant operatives
J

The website was very user friendly

The website was easy to navigate and understand the available options Which made it very easy to choose the right one for me
M

Dawn was really helpful and

Dawn was really helpful and patient She fully explained the mechanics of gap insurance and has given us confidence in our decision to use ALA if needed Just need as promised a hard copy of my policy in the post having signed up
P

Insurance assured

Telephone call was answered within 5 minutes Very good in the current world of phone services Operator was professional friendly and helpful and very easy to talk with Answered all my questions and encouraged me to buy my GAP insurance for 4 years i o the 3 years I had intended Would recommend this company and there level of service
H

Very good to deal with

Very good to deal with friendly and professional service and Amy was very helpful and made it easy to understand what I needed Would definitely recommend
R

Excellent Value GAP insurance

Excellent Value GAP insurance and friendly knowledgeable staff Simple straight forward process to transfer residual value from an existing policy across to our new policy for a new vehicle

About Ala

Use ALA24 for 5% off! Get 3 year car GAP Insurance with ALA's Best Price Guarantee. Recommended by The Car Expert, Honest John, and Whatcar?

United States

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