Alcolockusa Reviews

Awful customer support excessive fees

I have been using this company for multiple years and have had numerous complaints about them First of all a piece of their equipment malfunctioned rendering my vehicle unable to drive It was not able to be fixed over the phone and was not user error or customer caused I then lost a day of work and had to pay for my vehicle to be towed in for service highly inconvenient yet understandable Then I was refused reimbursement for the tow the least they could do The final event among others is that all of my local service centers closed I was now required to drive 4 hours on a moments notice to have my vehicle serviced I was assured another center in my area would be opening up and that this would not happen again I called a week or more ahead of time for the following service to confirm the location and was unable to any help but was assured I d receive a call back I called back each day to check in and no response So for my next appointment I get a call the day of service that I will have to drive again over 4 hours away This is unacceptable and I asked be compensated for having their equipment removed Nothing more than the cost incurred to have their service tech uninstall the unit They refused and still will require me to pay to have it uninstalled drive for half a day and provide zero assistance

Has anyone thought about a class action

Has anyone thought about a class action on this company it is a fraud and money racket I ve never had one but my brother does and if you eat a sandwich it sets it off

Literally impossible to get anyone on

Literally impossible to get anyone on the phone Don t know how they stay in business oh yea that s right they got the politicians in their back pockets

HORRIBLE CUSTOMER SERVICE

Horrible customer service My device wasn t working it kept locking me out even though I had not had a single drop of alcohol I didn t chew gum or used mouthwash before blowing into the device yet it locked me out three times I was afraid if I tried again it would lock me out permanently and I had no other way to get home from work nor could I leave my car in a parking lot so I decided to contact the so call alcolock hotline A lady answered my call and was very rude and useless I told her what was happening with the device and her answer was to air the device before blowing which I had already done then she went to say that there was nothing she could do at that time and she didn t know what else to tell me I wish I had gotten her name if she s so clueless and doesn t like talking to people she shouldn t be working in customer service I know because I ve been in this industry for over a decade very unprofessional and not helpful at all I wish I had read the reviews before I got the device from this company I will be looking into switching companies

Quite possibly the worst customer

Quite possibly the worst customer service I have ever had and not just once but on EVERY occasion that I have ever been forced to deal with them Use any other company than this one

My truck broke down and needed to be

My truck broke down and needed to be towed to a dealer I called Alcolock to see what needed to be done to deactivate my device so the truck could be serviced I called twice only to wait on hold both times for 20 plus minutes then sent to their voicemail I called again after hours and was finally told the service dept needed to call Alcolock to have the device disconnected I am extremely frustrated by the lack of customer service and the time that has been wasted It is unlikely that my truck will be ready before the weekend as I ve already lost an afternoon In all likelihood the dealer will waste even more time on hold tomorrow when they call to get the device disconnected Alcolock is an absolutely horrid company which has very poor customer service Nothing can be done outside of business hours and there is no way to contact them online despite what their automated phone service tells you

The machine is always malfunctioning

The machine is always malfunctioning leaving you stranded for hours no matter where you are waiting for a tech to bring new machine That s not including time waiting to actually reach someone who can assist you in getting that hours long process started

Alcolock FRAUD

The devices use non ethanol specific fuel cells and the readings are unethical to use Within 48 hours of my filing a petition outlining their fraud alcolock voluntatily broke their longstanding contract and left the state of virginia they re fraudsters and they outta be ashamed

Wishbi could give them 0

Wishbi could give them 0 Worst company ever go elsewhere if you need an interlock system Can not stress that enough they are thieves and will charge you for things and say it s the auto place when it s actually them charging you they are liars and frauds