Altra Reviews

Microsoft

altra.org
3.72
116 reviews
Great Rating
Based on 116 user experiences

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Rated 3.72 out of 5 by 116 Happy Customers

51.7%
10.3%
13.8%
6.9%
17.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 117 reviews

Customers generally express high satisfaction with Altra's service quality, citing exceptional customer service, knowledgeable staff, and efficient loan processing. Long-term members highlight reliability and long-standing relationships, while frequent praise is given to specific representatives. Some recurring complaints relate to mobile app bugs, online banking limitations, and occasional account access issues. A few critical reviews mention problems with fraud handling, payment fees, and system errors, but these are outweighed by positive feedback.

What customers love
  • Exceptional customer service
  • Knowledgeable staff
  • Efficient loan processing
  • Helpful representatives
  • Long-term member loyalty
Common concerns
  • Mobile app bugs
  • Online banking limits
  • Account access issues
  • Payment fees
  • Fraud handling concerns

Last updated 1 month ago

L

Great Customer Service where did it go

I came into the credit union today to get a cashier check I walked in stopped at the sign that says wait someone will call you right at the first desk There were three young clerks one male two females have a great laughing conversation Ladies behind the desk young man on the outside he turned and looked at me and I thought he was a customer Lady number 1 was laughing looked at me and moved behind the desk so I could not see at face just her body They carried on their conversations for about 5 more minutes Why If all of them are employees on duty why did they wait on their personal conversation before waiting on me I taught customer services for years When customer walk into your establishment you are to speak and help them immediately with great customer services I didn t feel that today We lose customer when we do not provide great custom services That is one of the reasons I left Austin Bank terrible customer services
J

After 49 years with this institution

After 49 years with this institution when it was Trane Credit Union I have begun to lose confidence The resent event which amounted to hacking has upset me I m so upset with this institution for spending on rock concerts golf outings etc all in the name of marketing when they can t even pay employees enough to staff some of their offices in La Crosse WI Tough luck if you need any services on a Saturday But this last instance with everyone needing to change their passwords takes the cake Spend the on cybersecurity and attracting good employees
W

My daughter just paid off her previous

My daughter just paid off her previous car loan at ALTRA and has a very good credit score yet when the SUBARU dealership attempted to get the loan we were told she CANT 6 99 that is advertised and would have to apply for a credit card to get the lower rate We ended up financing with Subaru and she was hoping to finance with Altra
C

Fees at ATM

Kwik Trip doesn t charge a fee to use its ATM but Altra has to tack on a fee That stinks First of all Altra s Onalaska location is terrible Tricky to enter the lot and tricky to exit the lot because of traffic and the crazy way so many people drive I asked for an ATM location at the Oak Forest location but my request was ignored So to circumvent Altra s lack of concern for me I simply get 500 of 20s so I have a supply of change on hand There are numerous financial institutions in the area and I m shopping
D

Remote Deposit Not Working

Currently Altra has an issue with their remote mobile deposit banking app that only affects a small amount of certain Android users I found out this small amount is about 35 of their users Altra elected not put a splash banner out on their website notifying affected users of this issue The only way I found out was when I attempted to deposit a check I do not live in state and have limited ways to deposit a check remotely I depend on this feature and the transparency from the credit union to notify me of when there s an issue that could potentially affect me This has been going on for at least a month and they might have a fix in place sometime this month How will I know when it s fixed I just have to keep trying until it finally works I m currently shopping for a new deposit financial institution
S

Added to auto loans without notice

I ve never had a bad experience with altra until they added 3300 to my auto loan and doubling my monthly payment which i cant afford and with no notice so I can fix my auto insurance Something so simple to fix and instead of giving me notice I get screwed So thank you altra

About Altra

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Frequently Asked Questions

Altra Federal Credit Union is a nonprofit financial cooperative dedicated to helping members live their best financial lives. It offers accessible, affordable financial services with a focus on member success, providing competitive products and low fees across its network in eight states.

Joining Altra is straightforward: share your financial story, choose suitable accounts, and make a first deposit to begin your journey toward financial empowerment. Membership is designed to be easy and supportive.

Altra provides a wide range of solutions including personal and business banking, credit cards, personal loans and lines of credit, home equity products, auto and motorcycle loans, boat and RV financing, certificates, and digital banking tools.

Yes, Altra’s digital banking platform is built for ease and security, with features like real-time card controls, mobile check deposit, money transfers, and federal insurance for savings accounts up to at least $250,000 through the NCUA.

As a member-owned cooperative, Altra reinvests profits into better rates, lower fees, and community initiatives. The credit union emphasizes transparency, accessibility, and financial wellness resources for all members.

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About Altra

Altra Federal Credit Union Overview

Altra Federal Credit Unionis a nonprofit financial cooperative dedicated to helping members live their best financial lives. With locations in eight states and a focus on accessible, affordable financial services, Altra offers competitive products and services with low rates and fees. The credit union’s primary concern is its members’ financial success, making it a trusted partner for individuals, families, and businesses.

Altra provides a wide range of financial solutions designed to meet diverse needs. Key offerings include personal and business banking, credit cards, personal loans and lines of credit, home equity products, auto and motorcycle loans, boat and RV financing, and certificate options. The credit union also emphasizes digital convenience through its mobile app, enabling members to manage accounts, pay bills, deposit checks, and utilize real-time card controls and financial wellness tools from any device.

Membership and Community Focus

Joining Altra is designed to be straightforward and supportive. The process encourages members to tell their financial story, choose suitable accounts, and make a first deposit to begin a journey toward financial empowerment. As a member-owned cooperative, Altra reinvests profits into better rates, lower fees, and community initiatives, aligning its success with the financial well-being of its members.

Digital Banking and Security

Altra’s digital banking platform is built for ease and security. Members can enjoy streamlined account management, bill payment, mobile check deposit, and money transfers through a single, intuitive interface. The platform integrates real-time card controls and financial wellness tools, promoting informed decision-making and proactive money management. The credit union maintains strong security standards, including federal insurance for savings accounts up to at least $250,000 through the National Credit Union Administration (NCUA).

Transparency and Accessibility

Altra emphasizes clear communication and accessibility for all members. The creditunion provides multiple ways to connect, including in-person visits at its eight-state network of locations, digital channels, and customer service support. Resources such as financial wellness tools, educational content, and responsive account management reinforce its commitment to transparency. Members also have access to ATMs, secure upload portals, and easy payment options for a seamless experience.

Get Started with Altra

Whether you are looking to open a checking or savings account, finance a vehicle, explore home equity options, or build savings with certificates, Altra offers tailored solutions. The application process is designed for simplicity, with personalized guidance available at each step. By combining competitive financial products with a member-first philosophy, Altra Federal Credit Union continues to support financial growth and stability for individuals and businesses across its communities.