K
Kevin Men
No 24hr support
No 24hr support Difficult to contact them
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AI Review Summary
Based on 117 reviews
Customers generally express high satisfaction with Altra's service quality, citing exceptional customer service, knowledgeable staff, and efficient loan processing. Long-term members highlight reliability and long-standing relationships, while frequent praise is given to specific representatives. Some recurring complaints relate to mobile app bugs, online banking limitations, and occasional account access issues. A few critical reviews mention problems with fraud handling, payment fees, and system errors, but these are outweighed by positive feedback.
What customers love
- Exceptional customer service
- Knowledgeable staff
- Efficient loan processing
- Helpful representatives
- Long-term member loyalty
Common concerns
- Mobile app bugs
- Online banking limits
- Account access issues
- Payment fees
- Fraud handling concerns
Last updated 1 month ago
P
Phil Addis
Attachments
All went well Except I was cut off while on hold Had to call again and repeat the whole situation And I was unable to attach a jpg online
S
Spurgeon Dunbar
Wish I would stuck with my regular Credit Union
I went with Altra because they beat out my regular credit union by a percentage point on a recent motorcycle loan I typically buy a new vehicle every 18 months or so because of the work that I do in the industry so I was interested in saving some money with Altra Ultimately they were fine to work with for originating the loan but in the months since I would say that their payment portal and subsequent web services and customer service have been disappointing Their payment portal is separate from their actual website it s super confusing and not intuitive at all Recently when I forgot my password I spent hours trying to get it to reset This included having to call Customer Service because my account got locked having Customer Service tell me I was good to go but had to manually reset my password on the portal As soon as I hung up I went to try it and was still locked out Not wanting to spend another 15 minutes on hold I sent over a quick email to which they came back a few hours later saying I would have to call again during work hours it was now the night time Here I am now having the system tell me that they sent me a password reset email but with no said email showing up and I am going to get to call them again I with I would have just stuck with PSECU as my Credit Union They were phenomenal easy to work with and had incredibly easy-to-use payment tools If I could do it over again I would HAPPILY pay the extra one-percent to not have to deal with Altra s confusing payment tools
P
Polly
Top-notch tellers not-so-much everyone else
I was in the branch off West Circle Drive to make a deposit The teller instantly made eye contact and gave me a friendly greeting While she processed my transaction I noticed another associate in an office behind her He appeared to be texting or playing a game on his phone When he got up from his desk I couldn t help but note that he was wearing well-worn jeans a polo shirt that wasn t tucked in and tennis shoes A quick glance around and I observed that only the two tellers and one other female associate were dressed and acting professionally Three associates were fooling with the lighting and all were wearing worn jeans One associate was in well-worn cuffed capris I understand that our culture has become more relaxed and casual but this is a business that deals with money and money is serious business In all fairness perhaps it was Beach Day and they were doing team building with a hot dogs and root beer floats lunch As a member of this credit union I feel like these people represent me and I was embarrassed As great as the service and products are I would only recommend Altra to friends with the caveat just don t expect them to LOOK or act professional And again the two tellers and at least one other associate were professionally dressed and acting very professional Perhaps there s a connection between how we dress and how we act when we re dressed a certain way
L
Lori
The online banking is impossible
The online banking is impossible I have tried to set up my account so that I dont have to pay the 10 every month I finally just gave up
G
Gaming with Gunner
I am leaving a 3 star review because we
I am leaving a 3 star review because we have not had difficulties until the last few months and have been banking here for 12 years My husband lost our debit card so we had them cancel it next thing I know they are telling me I owe 68 in overdrafts and they closed my checking account I paid the overdraft and just kept my savings account open 2 months later I received a letter in the mail from a collection agency trying to collect the sane 68 I paid the credit union Then this weekend I have had to help my 19 year old son deal with card holder and account services due to his card being locked over an app he buys stuff from atleast 3 times a week We have called 9 times between the 2 agencies and they unlocked his card for about 2 hours before it locked again So my son has no way to access his money until we go in on Monday when the lobby opens So I guess if you work weekends or 1st shift be careful unless you can borrow money from someone because they said there is nothing they can do Also I heard my son correct the card services employee 5 times on his gender and he still continued to call him Ms he has a soft voice but when someone tells you point blank I am a male and would prefer to be addressed as such and their high employee still refers to you as Miss that is an issue
M
Mike
Online bill pay not user friendly
Online bill pay not user friendly for those paying loans via other financial institutions I have access to the registered user page on paybill com and have autopay set up Somehow the loan amount increased by 2 85 and now I have a late fee for 8 dollars Why does this service not allow me to pay whatever the monthly charge is not a fixed amount that goes up by the month
A
Altra customer
Online experience is not good
In person experience is good However most of my banking is done online First you cannot save your username or password in a browswer as you can with literally every other financial site Bank of America Discover etc etc that I use So every time you sign in you have to type both ID s in Second while balancing my checking account it logs me off ridiculously quickly so one session usually requires signing back in 3-4 times Third Altra s website experiences significant downtime resulting in no access to your account information or funds more often than any other financial site I use
L
Laurie Anderson
I really dislike having to do all of my
I really dislike having to do all of my paperwork transactions with a teller rather than in an office with a banker There is no privacy and it holds up the line for people doing simple transactions I also don t like the constant use of first names Customers should be addressed as Mame and Sir A dress code for employees would be nice also as many of them look very unprofessional
K
Kevin Borgschatz
We did appreciate your A checking
We did appreciate your A checking account for years but it went lethargic so we no longer use it because it didn t change with the economy Unfortunately we just keep a bare minimum in our accounts because the interest you re paying on savings checking doesn t compete with other banking institutions You re not the only credit union with low savings rates I ve had to move our money to other banking institutions that pay 4 The old saying get it while the gettin s good is necessary
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About Altra
Altra Federal Credit Union Overview
Altra Federal Credit Unionis a nonprofit financial cooperative dedicated to helping members live their best financial lives. With locations in eight states and a focus on accessible, affordable financial services, Altra offers competitive products and services with low rates and fees. The credit union’s primary concern is its members’ financial success, making it a trusted partner for individuals, families, and businesses.
Altra provides a wide range of financial solutions designed to meet diverse needs. Key offerings include personal and business banking, credit cards, personal loans and lines of credit, home equity products, auto and motorcycle loans, boat and RV financing, and certificate options. The credit union also emphasizes digital convenience through its mobile app, enabling members to manage accounts, pay bills, deposit checks, and utilize real-time card controls and financial wellness tools from any device.
Membership and Community Focus
Joining Altra is designed to be straightforward and supportive. The process encourages members to tell their financial story, choose suitable accounts, and make a first deposit to begin a journey toward financial empowerment. As a member-owned cooperative, Altra reinvests profits into better rates, lower fees, and community initiatives, aligning its success with the financial well-being of its members.
Digital Banking and Security
Altra’s digital banking platform is built for ease and security. Members can enjoy streamlined account management, bill payment, mobile check deposit, and money transfers through a single, intuitive interface. The platform integrates real-time card controls and financial wellness tools, promoting informed decision-making and proactive money management. The credit union maintains strong security standards, including federal insurance for savings accounts up to at least $250,000 through the National Credit Union Administration (NCUA).
Transparency and Accessibility
Altra emphasizes clear communication and accessibility for all members. The creditunion provides multiple ways to connect, including in-person visits at its eight-state network of locations, digital channels, and customer service support. Resources such as financial wellness tools, educational content, and responsive account management reinforce its commitment to transparency. Members also have access to ATMs, secure upload portals, and easy payment options for a seamless experience.
Get Started with Altra
Whether you are looking to open a checking or savings account, finance a vehicle, explore home equity options, or build savings with certificates, Altra offers tailored solutions. The application process is designed for simplicity, with personalized guidance available at each step. By combining competitive financial products with a member-first philosophy, Altra Federal Credit Union continues to support financial growth and stability for individuals and businesses across its communities.