D
Diane
Disappointed
I ve already told you everything
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AI Review Summary
Based on 117 reviews
Customers generally express high satisfaction with Altra's service quality, citing exceptional customer service, knowledgeable staff, and efficient loan processing. Long-term members highlight reliability and long-standing relationships, while frequent praise is given to specific representatives. Some recurring complaints relate to mobile app bugs, online banking limitations, and occasional account access issues. A few critical reviews mention problems with fraud handling, payment fees, and system errors, but these are outweighed by positive feedback.
What customers love
- Exceptional customer service
- Knowledgeable staff
- Efficient loan processing
- Helpful representatives
- Long-term member loyalty
Common concerns
- Mobile app bugs
- Online banking limits
- Account access issues
- Payment fees
- Fraud handling concerns
Last updated 1 month ago
S
Shana Ferrara
Account 1709904816
Account 1709904816My name is Shana Ferrara I have been a member for years Many years ago when I first opened my account I was working in Tyler and the banking was convenient I left that job and went to Lufkin I closed my account because the company I worked for did not have direct deposit and there was no Altra in Lufkin Before I closed the account I deposited a check via photo The check didn t show up in account for several days and I cashed it in Rusk I called Altra and told them what I had done and after two weeks since the check wasn t sent back to Altra I was advised that the one in Rusk would probably bounce and that I needed to call them I took the money out of my account and closed it and took the money strait to the place that cashed the paper check explaining to them that the check would be returned and why I never heard another word I went back to work in Tyler and went back to Altra to open up another account I was told that I had a write off of 1700 dollars or so I immediately went to Rusk picked up the cash from the place where I cashed the paper check and paid off the balance The lady in Rusk apologized immensely for not letting me know that the check was never returned to her and she was holding my money I told her it was straitened out and all was good I then opened my current account back at Altra However I have been treated like a second class citizen for this mistake for years I cannot take a photo deposit use the ATM or do anything unless I physically walk into a branch I have never had a returned check and I auto deposit my check twice monthly However when I get bonuses at work it makes it difficult because I work in Henderson 8-5 and I can t drive to Tyler to make deposits in person I think enough time has gone by that I could be able to be treated like a normal customer I paid the write off years ago and have remained loyal I can open another account elsewhere but I like doing business in Tyler Can someone please see what I need to do to be able to deposit my checks remotely and use the ATM for deposits and other business I assumed after so many months or years I would go back to being a normal customer but that hasn t happened yet and I need to either move everything or get this fixed ASAP Thank you and have a great day Shana Ferrara
M
Michael and Susan Schultz
Altra s website is horrible
Altra s website is horrible I am unable to access desired information
M
Marcella Walker
Use people that will actually help
Use people that will actually help people
J
Jill
Auto Loan Experience
I recently applied for a pre-approval on an auto loan The pre-approval process via phone was quick and convenient The information interest rates loan term vehicle year initially provided was communicated clearly by the Altra representative I spoke with However I was disappointed to learn that the interest rate I was quoted during the pre-approval process was not the interest I ultimately received when I purchased a vehicle I called Altra to inquire about the discrepancy Communication regarding the discrepancy was unclear and ultimately I was told that the rates fluctuate based on the time they are submitted I was disappointed as this was not made clear during my initial conversation during the pre-approval process and dissatisfied that Altra was unwilling to honor the original interest rate that was presented
D
Derrick Rossi
Improve online services
Improve online services And Access to my own account right now second time im locked out of my own online acc Smh
F
FSTHEone
Mobile application
Working with people in establishment is great The one concern is using the mobile application where there is a bug getting EStatements on iPhone I reported issue two years back and chatted with customer support few times and so far no resolution other than it is known issue
T
Toro Mas Bravo
Standard banking but archaic mobile app
In terms of banking it s fairly standard as other banks My issue is their app If you go to their reviews on apple you will see what I mean Constant connection errors sometimes multiple times a day Issues with the app not allowing logging in or being logged out Along with the app failing to meet the most basic of modern day banking app necessities No mobile alerts for authorized or unauthorized purchases no alerts for deposits or withdrawals and no virtual card option These issues remain unchanged even though they ve been occurring for more than 2 years Acknowledgment then ignorance is how these matters have been handled as reviews continue to come to be posted monthly on the apple App Store It s become apparent that they will continue negligent behavior as that is the pattern they ve chosen to display Ask yourself as a company why you continue to fail at meeting the expectations of your customers and why you continue to do nothing about it These issues should not be treated as inconveniences from your customers but rather as an opportunity to demonstrate your ability to separate yourselves from other banks by resolving them and show you care about the people who keep the lights on in your offices
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About Altra
Altra Federal Credit Union Overview
Altra Federal Credit Unionis a nonprofit financial cooperative dedicated to helping members live their best financial lives. With locations in eight states and a focus on accessible, affordable financial services, Altra offers competitive products and services with low rates and fees. The credit union’s primary concern is its members’ financial success, making it a trusted partner for individuals, families, and businesses.
Altra provides a wide range of financial solutions designed to meet diverse needs. Key offerings include personal and business banking, credit cards, personal loans and lines of credit, home equity products, auto and motorcycle loans, boat and RV financing, and certificate options. The credit union also emphasizes digital convenience through its mobile app, enabling members to manage accounts, pay bills, deposit checks, and utilize real-time card controls and financial wellness tools from any device.
Membership and Community Focus
Joining Altra is designed to be straightforward and supportive. The process encourages members to tell their financial story, choose suitable accounts, and make a first deposit to begin a journey toward financial empowerment. As a member-owned cooperative, Altra reinvests profits into better rates, lower fees, and community initiatives, aligning its success with the financial well-being of its members.
Digital Banking and Security
Altra’s digital banking platform is built for ease and security. Members can enjoy streamlined account management, bill payment, mobile check deposit, and money transfers through a single, intuitive interface. The platform integrates real-time card controls and financial wellness tools, promoting informed decision-making and proactive money management. The credit union maintains strong security standards, including federal insurance for savings accounts up to at least $250,000 through the National Credit Union Administration (NCUA).
Transparency and Accessibility
Altra emphasizes clear communication and accessibility for all members. The creditunion provides multiple ways to connect, including in-person visits at its eight-state network of locations, digital channels, and customer service support. Resources such as financial wellness tools, educational content, and responsive account management reinforce its commitment to transparency. Members also have access to ATMs, secure upload portals, and easy payment options for a seamless experience.
Get Started with Altra
Whether you are looking to open a checking or savings account, finance a vehicle, explore home equity options, or build savings with certificates, Altra offers tailored solutions. The application process is designed for simplicity, with personalized guidance available at each step. By combining competitive financial products with a member-first philosophy, Altra Federal Credit Union continues to support financial growth and stability for individuals and businesses across its communities.