Augment Reviews

Augment e-scooters | Private e-scooter subscription

augment.eco
3.69
101 reviews
Great Rating
Based on 101 user experiences

Rated 3.69 out of 5 by 101 Happy Customers

51.5%
14.9%
5%
8.9%
19.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
C

I ve had my scooter now for 3 years as

I ve had my scooter now for 3 years as my contract said Now when I ve paid the last bill and said I wanted to keep it they are forcing me to return the scooter even if I paid the amount to keep it Explain please
J

Dangerous product bad service

It was the most unprofessional experience with a badly designed product which is a big risk to customers to get hurt or in accidents Read my email correspondence with Matteo for the details
I

Low flexibility

There have low flexibility I ame obligate to keep the scooter 8 mount s
J

Very flimsy device

Very flimsy device app constantly crashing brakes started to lag already after a week of commuting
N

its too expensive to wanna end the deal

its too expensive to wanna end the deal before the 2 years
J

Great service low range

The Customer Service is super great I gave then 2 stars because of the range I m not able to go more than 9KM per trip battery is a disaster I m 95kg I m paying as a Super LR but I got the shorty one
S

I think the battery charge does not run

I think the battery charge does not run as it s promised and needs to improve I am sure you may recommend to new battery overall performance is ok
J

I have the scooter 1 year ago

I have the scooter 1 year ago This is already number 6 of all the repairs and changes 1 engine crash for no reason and one crash of the application for no reason During the first 3 months an acceptable service Without coinciding that the first scooter brought a broken accelerator I have the most expensive plan and really in these last 3 months the attention is slow they do not make the replacement and they do not financially compensate the damage of the days lost
W

The scooters are ok but

The scooters are ok the app works great they promise that if something gets broken they replace it fast Few month ago I report that the battery charger was overheating and not charging well they suppose to send me one but never came exactly the last 2 month before winter arrives I think was my mistake to not tell them time ago that I didn t get it but didn t like the answer that they gave me at the end was my fault to get a bad battery charger and was my fault that I didn t receive the replacement
B

I don t really like the scooter

I don t really like the scooter it s only useful in summer unfortunately not in winter but it s good quality The subscription period is very long and expensive at the same time I find no difference between the small scooter and the big one In service it s not great it doesn t save so you have to repeat several times for problems you haven t taken into account The understanding service personnel is poor when is comes some cases Quality is your strong point but nothing more

About Augment

Enjoy world-class e-scooters from Augment. Your subscription includes express repair service and full maintenance.

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