


Based on authentic user experiences
Athiq Yacoob
6775 reviews
N/A
6 months ago
I submitted a request with
Pathetic customer serviceI submitted a request with AussirGreenmarks to replace 14 halogen lights and 9 CFL lights They asked me to email the pictures which I did on 20th Mar 2019 They created a job and told me that electrician will come on 23rd Mar by 4 30pm to install LED lights No one turned up on 23rd Mar nor the electrician called me stating that he cannot come I called Aussiegreenmarks and I came to know that they dont work on weekends Finally I ended up calling them on 25th Mar and told them that I was waiting and they said they are in the process of recruiting electricians and will organise someone as soon as they finished with the recruitment process Eventually they called back on 10 04 2019 and told me that electrician will come on 13 4 9am to installed the LEDs Today 12 4 I called them to re-confirm and provided the job number that was created in Mar 2019 The customer service staff has no information on the job about any electrician coming up and after 5 mins on hold another customer service spoke to me and she said that the electrician is fully booked and wont be coming on 13 4 If I wouldn t have called I would have been waiting for the electrician to come The bottom line this company is not customer oriented and they are least bothered about the customer and the VEET scheme I am not sure whom to escalate this to in VIC to get this addressed Please do not call them for any service because no one will call back or let you know whats happening with your request
Samantha Carpenter
6775 reviews
N/A
6 months ago
What a horrible experience it was
What a horrible experience it was having these people in to put new globes in Great that they were free but I will never allow them in my house again The first guy was quite rude pushy and totally dismissive of me as I was explaining the times they could come and do it I told him 4 times not to come the next day as I was in hospital and would not want them coming when I got home that same day I didn t receive a call to say they were coming and as i was out the front of my home to go in after being at the hospital three of them arrived I explained I wasn t expecting them and and why they totally disregarded what I was saying and said your home now Lucky my husband was with me as I would have felt quite intimidated and scared They were 3 of them to replace the globes all indian and speaking their language to each other in quiet voices and they stunk my house out with their body odour I felt like I was intruding in my own house I am not racist but please employ people with manners respect and train them about our culture and how to behave appropriately in this country if you are going to employ them Never ever again
Beverley Santos
6775 reviews
N/A
6 months ago
I spoke to a subcontractor from Aussie
I spoke to a subcontractor from Aussie Greenmarks yesterday afternoon Sounded too good to be true to receive all of my old halogen lights replaced with new LED lights This Indian man was too pushy and was unprofessional taking unnecessary calls during our conversation at the front door He reassured me that it s a free service to replace all my lights under the VEC scheme He said he s electrician will show up for the booked appointment at 9am this morning I said im available from 9-1030am With a no show this morning No communication at all I was waiting for the electrician to come at 9am Very unprofessional to make your customers wait for an electrician who never showed up I texted him just now he said sorry something must ve happened to the electrician And I said thank you for trying to provide this service But ill be going elsewhere This company is not customer oriented
Lyn Allen
6775 reviews
N/A
6 months ago
Very unreliable company would not
Very unreliable company would not recommend them to any one told installer would contact me within2 weeks to arrange installation no call rang company as initial contact was 1mth ago told someone would be out the following Monday arranged to be home again no call to say what time that morning rang the company no job booked in they don t won t the government energy job in my option
RD
6775 reviews
N/A
6 months ago
Dodgy Company I am giving it a miss
I called this company nearly three months ago I left details and what we required from the list The receptionist can hardly speak English and speaks in a whisper so it is almost impossible to understand and vice versa she hardly seemed like she understood the few times I called to chase the order Needtherless to say I now have given up as they keep promising someone will call to make an appointment and then no-one ever does Does anyone check up on these dodgy companies at all
Mark
6775 reviews
N/A
6 months ago
Thanks but NO THANKS
Tip say no thank you then shut the door Had a couple come around wanting to draft proof front door Barely had an idea what they were doing stuck one strip to the wrong part of the door jamb can t take off because it pulls away the paint then when finished I had to hip and shoulder the door to get it to close so they then took it all off What a bloody waste of time Apart from that a great idea
Ant Gent
6775 reviews
N/A
6 months ago
Zero if I could Have a history of complaints and fines with the essential Services commission
Zero if I could Regret ever letting them in the door Currently our shower head is literally hanging and extremely dangerous especially when I shower my elderly mother No hook was installed We will have to pay 40 for a new hook and that doesnt even include installation We called and were told to email issue with pictures to them This issue has been emailed to them with no acknowledgement or response There is nothing environmental or green about these rouge cowboy companies trying to make a quick buck because of government subsidies and grants Shameful scammers Essential Services commission have been contacted Please see google their history of complaints with the Essential Services Commissioner
Stav Hatzipantelis
6775 reviews
N/A
6 months ago
Fake email on website I had 4 Head
Fake email on website I had 4 Head split system installed for over 8 000 - Gov scheme paid for 3 000 Upon completeion 1 unit didnt work and took them 3 weeks to finally respond They kept asking for videos and photos - how do you take a video of a non-functioning split system Finally someone comes out and the unit hadn t been connected Now all 4 units are blowing out cool air even set at 28 degrees Shonky Contact Us details
Alex Yap Ming
6775 reviews
N/A
6 months ago
thank u for friendly advice
Looked suspicious at first because of having the lights replaced for Free but I was promptly guided by Aussie Greenmarks sales team I got to avail their free led lights upgrade where they replaced 50 of my old halogen downlights to LED downlights at no cost to me I was really surprised by the service provided which went smooth and the electrician came in and did the work professionally as expected Thank you
sharon lowe
6775 reviews
N/A
6 months ago
A polite and efficient representative Venky
A polite and efficient representative named Venky Thank you for making my home more green and efficient I feel this young man is an excellent resource for your company Regards Sharon Lowe 7 Crammond Street Benalla Victoria 3672