Austinguitars Reviews

Superb service Guitar arrived super quick and well packaged

Disgraceful I booked in my ibanez jem guitar as I fitted a new Floyd rose and was unable to set up the internation Dropped it at the shop and waited for them to ring for me to collect three weeks went by and no communication so I gave them a call The owner said hasn t anyone phoned you The guitar can not be tuned as the nek has been cut so the internation cannot be dune I explained It was an after market neck and the head was 3 in to 6 in so you could cut it to fit an Ibanez Gibson start You get what I mean I shaped it to fit my Ibanez and I did a good job too Also it had 27 frets so you had the option to customise it to your requirements They could see it had been cut at the 23rd fret After several attempts and at one point waiting outside the shop which never opened I eventually collected my custom guitar I brought with me the old neck it lined up perfectly with the one I fitted I explained the history He looked at me with a blank expression and said nothing I think he was embarrassed I got no apology I did say i was not happy with his sevrice and i was going to say so on his sight he looked at me and said WALK ON not a nice man give this shop a miss Also when he went to get my guitar for me it was leaning against the wall by its neck with others leening on It not recomended Nasty Man Mr Cullings

took my guitar to austin guitars as i had a slight problem with the set up and the tremelo bar they had a look and asked me to leave it with them 2 hours later they phoned me to say it was ready excellent service would highly recommend them

I have spent a great deal of time among musicians all of them much more talented than me I just did a bit of singing I have had a fascination and love of guitars for years and it is only now in later life I have become an enthusiastic beginner I want to be as good as my youngest son Having experienced or just been dragged along to many guitar shops over many years it was a real breath of fresh air to meet a family of passionate and hugely knowledgeable gutar experts who are driven by customer service Paul from Austin remarked that acoustic gutars choose you rather than you choosing them and I agree However when making a decision on what could be a life changing purchase regardless of age or ability you are going to need someone to give you unbiased options Options that are not based on margins or names but you the player themselves It s a bit like buying a bespoke suit I guess You want a perfect fit Making a purchase from a soulless and faceless on line seller would be a mistake I know I have done it What is really impressive is that a total novice like me can walk into their shop not be judged on ability and be accepted You will be listened to soley because you want to have a go and they understand because they have made the same journey I kind of wandered in to the shop after a quick email exchange with Reg and made a used purchase which has been just brilliant It was a joy to return for some technical advice and a little work on a guitar I already owned Those that popped in while I was there were a mix of returning returning customers or those that had travelled All had implicit trust in the staff No questions were left unanswered and nothing was too much trouble Some other so called local specialists or music shops could learn how it should be done I left deeply impressed This family run business is a hidden gem slightly hidden away but the word needs to spread because their charismatic enthusiasm is deeply infectious Should you wish to upgrade you guitar or purchase your first select the correct amp or get expert and skilled repairs set up you really should consider dropping in to this welcoming and friendly shop Great people and all done because they just love guitars and happy customers Thank you

Called into this wonderful little shop stocked with an abundance of lovely instruments I was greeted by two amazing and most helpful guys Reg and Paul Despite being in my senior years and somewhat a beginner they made me feel most welcome and comfortable There were no issues with trying out as many guitars as I wanted I did in fact purchase a lovely guitar however after getting it home and practicing I decided sadly it was not for me totally MY misjudgment I spoke to Reg and Paul they were most understanding and sympathetic allowing me to return the guitar with no issues I cant express how genuine understanding and passionate about their business and customer s these two guys are I hope I am able to return and purchase the instrument that is right for me Apologies for my misjudgment and any inconvenience Thanks Guys

Excellent price rapid response and the amp is superb

Excellent customer service The guitar fender noventa jazzmaster was in superb condition as stated and arrived well packaged Great little independent guitar store that I would recommend to anyone Thanks to Reg in particular

ESP Guitar and Blackstar combo amp collected in person as arranged with Reg They were exactly as described and Reg is so happy to spend time with his customers Great service and we should be grateful we have such a brilliant independent guitar shop in Liverpool 5 stars will be back again

I bought the most beautiful Taylor guitar from Reg The communication and personal level of service was over and above my expectations Highly recommended Thank you

I stumbled on Austin Guitars looking online for a cheap Tanglewood acoustic to play around with alternate tunings The guitar arrived in a couple of days very well packed and unmarked I was a bit unsure when I pulled it out of the box the build and look wasn t quite what I was expecting but that s buying online for you Then I started to play it and just haven t been able to put it down I really like the tone and the action s actually the easiest of the three Tanglewoods I ve got Goes to the truth that acoustic guitars find you I emailed Reg to thank him and got a really kind reply I d definitely buy from Austin Guitars again