Bag-spa Reviews

BagSpa BagSpa

2.67
12 reviews
Average Rating
Based on 12 user experiences

RatingFacts is an independent review platform and is not affiliated with Bag-spa (bag-spa.co.uk). All trademarks, logos and brand names are the property of their respective owners. Learn more · Report abuse

All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 12 reviews

Customer experiences with Bag-spa are highly polarised, with a significant number of extremely negative reviews alongside several very positive ones. Many customers report severe dissatisfaction, citing instances where their luxury bags were returned in a worse condition, ruined, or with altered textures and smells. There are multiple allegations of lost or stolen items, with customers accusing the company of running scams and failing to acknowledge receipt despite tracking evidence. Communication and customer service are frequently criticised as unresponsive, unprofessional, and non-English speaking, with complaints being ignored. The returns policy appears problematic, with items not returned by agreed dates and missing original accessories like dust bags. Conversely, a subset of customers praises the company for excellent repair and restoration work, resulting in items looking like new. These satisfied customers highlight successful repairs of specific issues like locks, mechanisms, and elastic, and commend the quality of the workmanship. They also report positive experiences with customer service, noting good communication and efforts to meet specific deadlines. However, the service is acknowledged to not be a speedy process by even satisfied clients. Overall, the company's reputation is severely damaged by a pattern of catastrophic failures for some clients, while it successfully delivers high-quality restoration for others.

What customers love
  • Excellent repair and restoration quality
  • Successful handling of complex repairs like
Common concerns
  • Allegations of lost or stolen bags
  • Missing original accessories (e.g., dust bags)

Last updated 4 months ago

A

I have a blue Dior canvas bag

I have a blue Dior canvas bag the handles are leather with a leather trip around the bag I sent my bag to them cost 260 00I was extremely pleased when I received back I keep my bags in cloths in my closets I did not use the bag as it was winter for many months I have used in total 12 times when I noticed the handles look worn again the company have been very dismissive said as it s a year they won t repair I think to spend 260 00 to have handles restored is very expensive for 12 wears I would never recommend them very upset They don t care just said they could not help me
S

I sent my Gucci bag only to be told

I sent my Gucci bag only to be told they didn t receive it even though it was sent via tracking I m disgusted and would tell people avoid I believe it s a site which steals bag then claim it was lost
L

Do not send your bag here

I sent my Dior fabric saddle bag here when i received it back they had completely ruined the shape of the bag It also had a rough texture to it and smells horrible When i contacted them to complain they said it was already in that condition I am waiting for a solution if not I am going to have to take further action
M

Don t do it

Don t do it My beautiful Mulberry is ruined and it was not returned by the agreed date for my daughters wedding
M

Not happy with the service provided by

Not happy with the service provided by Bag Spa Firstly they returned my Fendi bag in a worse condition than what it had been sent to them furthermore it was also missing the Fendi dust-bag I had couriered the bag to them in I ve emailed several times to raise this with Bag Spa and to date they haven t answered their phone line or responded to my emails I wouldn t recommend this company at this point in time
C

Don t touch not professional

Don t speak English and don t bother returning stuff but happy to take the money very very very unprofessional
J

Stole my Chanel bag she s running a

Stole my Chanel bag she s running a scam she knows dpd can t give out information when you exercise your right by calling action fraud etc she then gets nasty and unprofessional she knows in court she won t pay out so trading standards will now be looking into her shop I won t leave this she owes me over 4500 and I have every bit of evidence to back up my claim I won t drop this

About Bag-spa

BagSpa Quality Bag Care

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Frequently Asked Questions

BagSpa offers a comprehensive range of services for premium leather goods, including bag restoration, external and inside cleaning, colour restoration, stain removal, repairs to piping, edging, straps, and zippers, lining repair, logo restoration, shape restoration, extensive cleaning, metalware polish, protection, and ozonisation services. They also provide custom solutions such as renovation, dyeing, and personalised redesign projects.

BagSpa works with numerous renowned luxury brands, including Chanel, Gucci, Hermès, Louis Vuitton, and Prada, among others.

The restoration process begins with an initial evaluation where you send photos of your item for assessment. Once evaluated, you can send your bag to their facility. Skilled technicians then carefully restore the item, and the final step involves delivering the renovated bag directly to your doorstep via their pickup and delivery service.

Yes, BagSpa also restores shoes, boots, heels, leather jackets, designer sneakers, belts, wallets, purses, and other leather products. They have a separate shoe restoration service known as ShoeSpa London.

BagSpa emphasises sustainability by encouraging customers to restore existing items rather than purchasing new ones, thereby extending the life of luxury goods and reducing waste.
Looking for Bag-spa alternatives? We've ranked 20+ similar companies by reviews.
View All Alternatives

About Bag-spa

BagSpa: Premium Leather Goods Restoration in London

BagSpa is a specialist provider of premium leather goods repair and restoration services based in London, operating under the brand BagSpa. The company focuses on extending the life of luxury bags, shoes, and other leather accessories through professional restoration techniques. Their website, bag-spa.co.uk, positions them as experts in quality bag care and restoration.

Expert Restoration Services

BagSpa works with top industry technicians and utilises state-of-the-art technology to deliver professional bag restoration services. Their core philosophy emphasises sustainability by encouraging customers to restore existing items rather than purchasing new ones. The company handles a wide range of items, including handbags, shoes, boots, leather jackets, designer sneakers, belts, wallets, and purses from numerous renowned brands such as Chanel, Gucci, Hermès, Louis Vuitton, and Prada.

How the Restoration Process Works

The BagSpa process is designed for convenience and reliability. It begins with an initial evaluation where customers send photos of their items for assessment. Once the evaluation is complete, customers can send their bags to the facility. During the restoration phase, skilled technicians carefully repair and revitalise the items. The final step involves delivering the perfectly renovated handbag directly to the customer's doorstep via their pickup and delivery service.

Comprehensive Service Offerings

The company offers a variety of services to address different needs. These include bag restoration, external and inside cleaning, colour restoration, stain removal, and repairs to piping, edging, straps, and zippers. They also provide lining repair, logo restoration, and shape restoration. For more extensive treatment, options such as extensive cleaning, metalware polish, and protection and ozonisation services are available to remove odour, bacteria, and fungus.

Additional Custom Solutions

Beyond standard repairs, BagSpa provides renovation, dyeing, and custom design services. This includes dyeing items to the same or a darker colour, as well as personalised redesign or refashioning projects. The company also operates a separate shoe restoration service known as ShoeSpa London, covering shoes, boots, heels, and other leather products.

Customer Testimonials and Contact

Customer testimonials highlight the company's attention to detail, reasonable pricing, and the quality of their work, with clients praising restored items ranging from handbags to vintage luggage. To receive assistance, customers can submit their details and photos via the contact form on the website. BagSpa can be reached by phone or email, and their store is located at 80 Caledonian Road, London.