Baldiflex Reviews

Baldiflex materassi

4.09
35 reviews
Great Rating
Based on 35 user experiences

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AI Review Summary Based on 35 reviews

Overall customer experience for Baldiflex is polarised, with many praising excellent service and product quality while others report severe delivery and communication failures. Positive reviews frequently highlight efficient, fast, and professional customer service, with staff described as courteous and helpful. The product quality, particularly mattresses, is often lauded as excellent, comfortable, and offering great value for money. Delivery is praised for being fast and free to various locations, including Germany and Sardinia, when it goes smoothly. However, a significant number of customers report disastrous delivery experiences, including failed deliveries, incorrect service execution, and extreme delays exceeding 15 days to a month. Communication and customer service are criticised as being offline or unresponsive, leaving customers without tracking information or updates. Some customers report receiving products that do not match the description, such as a mattress being too soft despite ordering extra hard. There are complaints about the company not honouring its warranty, particularly for international customers, and a lack of trust in processes like cash-on-delivery. Despite the high volume of 5-star reviews citing satisfaction, the negative experiences are severe, involving non-delivery, poor product durability, and unresolved service issues.

What customers love
  • Good value for money and competitive
  • Smooth and easy order process with
Common concerns
  • Failure to honour warranty, especially for
  • Disastrous logistics and incorrect execution of

Last updated 4 months ago

I

Disappointed waiting a month my matress

I am waiting from 29 of June and after many emails I still don t have a tracking number or an aproximation on when I will receive my matress Although this is the 4th matress I buy in the previous years in 8 days I received my matress but now unfortunately is not the case
D

I have arrived to Italy just for 4

I have arrived to Italy just for 4 night Prior to the order I have communicated to the customer services about the need of delivery of the mattress on 02 08 I did the money transfer immediately - via bank transfer and shared the payment confirmation - apparently money arrived with the day delay Customer service informed me that 02 08 will be difficult to reach but for sure 03 08 it will come here Now they tell me that 04 08 is most likely not going to happen and asking me whether I have any neighbors to pick it up for me No I have no neighbors and I am now sleeping on the stone floor If the mattress arrives today I will remove my review otherwise I want my money back and will never order from this company again And as others wrote I am trying to contact the company over the phone and no one pick up
A

The worst experience

Disgusting delivery three times they tried to deliver it on the first floor when o ordered and paid for delivery on MY floor moreover they didn t take the old one from the begging another two weeks needed to send them the old one I paid for this service but had to put the old one from my floor downstairs and into the car Never ever and no one recommend
T

Product doesn t last

Despite the product being sold with 10 year warranty it failed after 2 Company not interested as I am in the uk and they no longer trading here
C

Not Recommended

Delivery was fast but the quality of product is not according to the description even i pay for extra hard but it still very soft like used one Not recommended this one
T

I think the mattress I got and I ask

I think the mattress I got and I ask Baldiflex opinions is to jumpy and Unfortunately inhave pain on my back I slept on a Baldiflex completely memory foam and I think it s way better
C

Delusione

Trasporto disastroso
C

I chose this company because they have a mattress with 3000 springs which I hope will be better for me to sleep on

I chose this company because they have this special mattress with 3000 springs which I hope will make me sleep better Unfortunately I had already used up my credit card to its amount for the month so I choose to pay cash at delivery They did not seem to trust me contacted me several times to make sure I was going to have the money and hence they waited several days to start making the mattress which ended up in a much later delivery almost twice the initial foreseen time Also after I had ordered I got an email from them saying I could choose a pillow for free but my order had gone through and I couldn t change it anymore After a couple more checks of the courrier to see if I had the money ready I got a mail from them that there would be two packages in the delivery But at first I received only one The other one was yet to come apparently a problem with the courrier itself The mattress was rolled up which I found very strange considering the number of strings inside I had to leave it open for some time so I contacted Baldiflex again via mail enquiring about the waiting time and if the other package was important to have before using the mattress After I had written the mail I found a paper indicating I had to wait for 8 hours before sleeping on the new mattress but Baldiflex replied only the next day giving me a much higher number and also saying there was no second package that it was a mistake The next week a second package arrived with a free pillow Luckily the mattress is of better quality than the administration of this company
P

We sleepy in a hotel in Rome and we

Thank you Perfect Great products at a great price A
E

In estate fa un po caldo

Really excellent product Great quality price ratio free delivery to Sardinia Complimenti

About Baldiflex

Materassi cuscini topper letti reti divani poltrone lenzuola fodere e biancheria da letto Baldiflex

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