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Overall customer experience for Baldiflex is polarised, with many praising excellent service and product quality while others report severe delivery and communication failures. Positive reviews frequently highlight efficient, fast, and professional customer service, with staff described as courteous and helpful. The product quality, particularly mattresses, is often lauded as excellent, comfortable, and offering great value for money. Delivery is praised for being fast and free to various locations, including Germany and Sardinia, when it goes smoothly. However, a significant number of customers report disastrous delivery experiences, including failed deliveries, incorrect service execution, and extreme delays exceeding 15 days to a month. Communication and customer service are criticised as being offline or unresponsive, leaving customers without tracking information or updates. Some customers report receiving products that do not match the description, such as a mattress being too soft despite ordering extra hard. There are complaints about the company not honouring its warranty, particularly for international customers, and a lack of trust in processes like cash-on-delivery. Despite the high volume of 5-star reviews citing satisfaction, the negative experiences are severe, involving non-delivery, poor product durability, and unresolved service issues.
Last updated 4 months ago