Barclaycard Reviews

Barclaycard Credit Cards & Online Banking | Barclaycard

barclaycard.co.uk
3.58
141 reviews
Great Rating
Based on 141 user experiences

Rated 3.58 out of 5 by 141 Happy Customers

42.6%
14.2%
14.2%
14.2%
14.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Customers generally report excellent customer service, fast dispute resolution, and reliable fraud protection from Barclaycard. Many praise long-term relationships, quick problem-solving, and helpfulness during difficult situations. However, frequent complaints highlight poor app functionality, confusing statements, issues with online/mobile access, problems with payment processing, and difficulties contacting support or resolving subscription management issues.

What customers love
  • Fast dispute resolution
  • Fraud protection alerts
  • Helpful agents
  • Long-term reliability
Common concerns
  • Poor mobile app
  • Confusing statements
  • Payment issues
  • Limited credit increases

Last updated 4 weeks ago

M

I had a problem when I had paid barclaycard balance my

I had a problem when I had paid my Barclaycard bill for some reason it was not received I made the online payment again with the same problem occurring I ended up having to go into my bank and successfully completed the payment there On ringing Barclaycard I was pleasantly surprised to be connected to the lovely Nicole Jamison based in the UK rather than in the past where it was probably outsourced to save a few quid quite often being connected to somebody on the other side of the world who had a limited grasp of English Nicole could not have been more helpful and kindly refunded the interest I had been charged In this sometimes fast mad world it is a shame there are not a lot more people like her and I just hope her employers remember that and she is rewarded accordingly for her fantastic service Merry Christmas to all
P

Applying for a visa card could not be

Applying for a visa card could not be made easier I m not computer savvy so If I could do it it must be good also constant contact through email on when my statement is due and how much definitly on the ball they even reminded me I had a payment due that day which I had forgot saving me a late payment fee whoever is running Barclaycard excellent work
C

Outstanding help

I was having appalling difficulties paying for some insurance using card I was close to having total meltdown So rung going through options was a bit irritating HOWEVER When I spoke to a real person 3 in total all were so lovely so helpful and professional and turned my nightmare situation into the outcome I wanted Don t know who they were but they were fabulous
P

GIVE THE MAN A PAY RISE

S W JOHN-CUSTOMER SERVICE DISPUTES TEAMreference a chargeback claim against a vendor whose goods were never delivered despite the delivery company claiming so Excellent response from JOHN who sorted the matter out Why can t representatives at other companies be this good BRAVO JOHN
M

I feel compelled to write a positive

I feel compelled to write a positive review based on all the negative reviews below I have found Barclaycard to be the best credit card provider I have used they have great offers and quick effective communication through text email service I find the app very easy to navigate and it seems to me they reward loyal customers which I am certainly thankful for
S

Easy To Use Balance Transfer

Amazed at how good the communication has been from application to card arriving and then how to do a balance transfer All info provided at the right time and I got regular text message updates at each point of the balance transfer service I moved to Barclaycard for a balance transfer offer so I could close two cards elsewhere that have higher interest Great work Barclaycard
H

Been with Barclaycard for years and

Been with Barclaycard for years and never had an issue with them They recently came into their own when despite doing due diligence I had an issue with a purchase before Christmas and they sorted it out for me under Section 75 It was easy to submit the forms they credited my account whilst sorting it couldn t ask for more On the occasions I had to ring always polite and helpful
A

Great service eventually

Great service eventually We had an order paid with a stolen CC After an hour on the phone to various Barclaycard call centres - going round and round in circles I eventually got through to Neeru in the chargeback disputes team She was exceptional - and ironically we worked out we had spoken previously in 2022 and the last time we had a similar issue I hope whoever at Barclaycard reads this tries to track Neeru down and thank her
A

Always a positive experience

Been with Barclaycard for years and always had a positive experience Staff have always been very friendly and helpful
J

Tid Family

My husband and I just had an amazing experience being supported by a member of John Piper s Slough Team Jacob was incredible at explaining things to us in a calm manner He also recommended a balance transfer offer shifting a debt from another card onto BC Jacob is an outstanding representative for BC He went above beyond to support us Many thanks

About Barclaycard

Apply for a credit card, access your online banking and learn more about incentives, balance transfers and other benefits of being a Barclaycard holder

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Related Companies

View All
1
Capitalone
3.57 (139) · capitalone.co.uk
2
Creditcards
0.00 (0) · creditcards.com
3
Barclays
3.55 (141) · barclays.co.uk