Bathroom-house Reviews

Excellent service good customer service

Happy with filters for my boiling tap arrived on time in good order a tad expensive for a near basic carbon paper filter which works out at around a quater of the price of the boiler and am in a soft water area so am considering not replacing and just replace the boiler when it fails in 4 years as the last one did

I enjoyed a very satisfactory service from Bathroom-House co uk and have no reservations in recommending other customers to take advantage of their services The communication by Rebecca their Customer Services lead was prompt and thorough and she kindly arranged the easy return of an unwanted item using their delivery agent It was a pleasure doing business with a company that takes every effort to satisfy their customers and I only wish all suppliers I use had similar high standards

I purchased a York porcelain 800mm basin cabinet for our new en suite This make model was the same as for sale by another well know company but cheaper at B-H by about the delivery price As I have had delivery problems with other companies in the past I spoke to Customer Care on making my online order Rebecca took on board my concerns and kept me informed of the progress Bearing in mind that for an order they have to deal with two third parties on the customer s behalf Delivery date can change so giving yourself plenty of lead time before the item is required is good practice Rebecca let me know that the item would be delayed by one day from the manufacturer The following day she let me know that the delivery company could not deliver until the following day In both cases I was given 24 hours notice to rearrange my time The item did arrive and I checked out out on arrival day Always a pain as the boxing packaging and item take up space until the item is fitted The plumber came today and fitted without any issues It looks great with a nice wood-grain finish both inside and out Rebecca deal with the delays that were due to the third parties and a prompt and polite manner

Had a delay after an issue with the taps Received an apology and have been assured that my query will be resolved

Customer service was excellent but what let you down slightly was I paid for delivery in 3 - 5 working days and it took 7

Excellent service and delivery Slightly disappointed with the shower set received as online advert stated materials as chromed brass but the wall mountings are actually painted plastic Maybe my issue as I should have contacted Bathroom House to confirm the parts details Otherwise on first inspection the set looks to be good quality - until fitted can t comment on the operation

Items came really quickly unfortunately a few items were damaged but rang the company spoke to Zoey and she replaced the items she was really easy to speak to and helpful New items came all good thank you

I scoured the Internet to find what I was looking for Thankfully Bathroom House had it and it was at a great price Delivery was super quick Would definitely use them again

The quality of items was really good the toile seat is amazing the hung cabinet is a fantastic buy Was disappointed by the floating toilet which was a nightmare to fit Budget shouldn t mean incomplete or unclear instructions