Bbb Reviews

Better Business Bureau

bbb.org
3.13
60 reviews
Average Rating
Based on 60 user experiences

Rated 3.13 out of 5 by 60 Happy Customers

43.3%
3.3%
10%
10%
33.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
M

Used to be better at mediation

They don t resolve consumer issues well as they used to But they have been compromised with area and national businesses Still have time for improvement
A

BBB- A Shadow of its former self

As an organization BBB is hopelessly outdated Even when you take time to post a positive review of a non-member company BBB probably first tries to extract a gratuity from the firm to even allow the review to appear on their site The purpose of the internet is to disseminate information not hide or lose it There are some terrible irresponsible businesses which have zero negative reviews How is this possible It indicates that information is basically flushed down the toilet Good or bad it must be too much trouble for the BBB to even be bothered with following its charter I know of only one contractor who is a member of the BBB They fixed my house and did a wonderful job I was thinking about writing a review for them and decided not to because BBB would just lose it
N

Mixed bag

BBB is a mixed bag experience for me In some situations they seems to remain impartial and allow two way communication In others though they protect the corporation by lame reasons such as contact info is incomplete or beyond scope of BBB s policy or by even abrupt closing of the complaint with an excuse that the issues are beyond their purview BBB s emails contain third-party tracking pixels thus allowing mass surveillance and invisible privacy breach of all users
C

When I involved the Boston BBB to

When I involved the Boston BBB to assist in resolving a matter with Vistaprint com and Cimpress USA they closed the complaint based upon the company stating they would refund my money within 7 days This reflects highly with the BBB that they resolved the complaint and looks highly on Cimpress USA whom responded and offered a solution However Cimpress never delivered a check in 7 days not 14 days not 21 days When I followed up with the BBB they also told me to keep waiting before they would reopen the complaint
H

Low key scam

Low key scam BBB charges outrageous amounts for an accreditation that means nothing Literally It s pay to play with BBB they have created a false image of being a government organization Credibility is dying every day Sorry for the rant I don t want to hate on them but it s sad Just google BBB reviews and experiences
L

Can t be trusted

The BBB is a total scam and will continue to give the most corrupt companies around 5 stars because they are paying members of the BBB I gave them 2 stars instead of 1 because you can weed out some bad companies but only the ones who don t pay off the BBB My personal advice would be to either research thoroughly or avoid companies that advertise they are members of the BBB this apparently only means they pay them off to get good reviews

About Bbb

Better Business Bureau helps United States, Canada, and Mexico consumers find businesses and charities they can trust. Find trusted BBB ratings, customer reviews, contact your local BBB, file a complaint, report a scam, read consumer news tips, BBB Auto Line, BBB Military Line.

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Frequently Asked Questions

BBB.org is the official online portal of the Better Business Bureau (BBB), a non-profit organization. Its primary purpose is to foster a trustworthy marketplace by serving as an intermediary between consumers and businesses. The website provides resources to promote ethical business practices, resolve disputes, and empower informed decision-making for both the public and the business community.

A BBB Business Profile contains comprehensive information about a company, including its BBB Accreditation status, which indicates if it meets the BBB's ethical standards. The profile also displays a BBB letter grade rating (from A+ to F) based on factors like complaint history and business type. Additionally, it includes customer reviews, a record of complaints and business responses, and verified contact information to help assess a business's legitimacy.

BBB.org offers a free, formal mechanism for consumers to file a complaint against a business. This initiates the BBB's alternative dispute resolution (ADR) process. The BBB facilitates communication between the consumer and the business to seek a mutually agreeable settlement. The process is designed to be a neutral platform for resolving disputes without the need for legal action.

BBB Accreditation signals a business's commitment to integrity and customer service. Benefits include the right to display the BBB Accredited Business seal in marketing, which enhances credibility with customers. Accredited businesses also gain access to BBB tools and support, resources on ethical advertising, and a platform to publicly respond to customer feedback, helping to build and maintain a positive business profile.

Yes, through its BBB Wise Giving Alliance, BBB.org provides detailed charity reviews. Donors can access reports on thousands of charitable organizations, which are evaluated against standards concerning governance, effectiveness, finances, and fundraising practices. This service helps ensure that donations are directed to trustworthy and efficiently managed charities.

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About Bbb

BBB.org: A Trusted Resource for Ethical Business and Consumer Protection

BBB.org is the official online portal of the Better Business Bureau (BBB), a non-profit organization with a long-standing mission to foster a marketplace built on trust. For over a century, the BBB has served as a critical intermediary between consumers and businesses, providing a suite of services designed to promote ethical business practices, resolve disputes, and empower informed decision-making. The website functions as the central hub for accessing all BBB resources, making it an indispensable tool for both the public and the business community.

Core Services for Consumers

For consumers, BBB.org acts as a comprehensive research and action platform. Its most prominent feature is the extensive business directory, which contains BBB Business Profiles for millions of companies across North America. These profiles are rich with information, including:

  • BBB Accreditation Status:Indicates if a business has met the BBB's Accreditation Standards, which involve a commitment to build trust, advertise honestly, and address disputes.
  • Letter Grade Rating (A+ to F):A BBB proprietary rating based on factors like complaint history, type of business, and time in operation.
  • Customer Reviews and Complaints:A transparent record of customer feedback and how the business has responded to filed complaints.
  • Contact Information and Details:Essential data to verify a business's legitimacy.

Beyond research, the site provides a formal mechanism for consumers tofile a complaintagainst a business. The BBB's dispute resolution service is a free, alternative dispute resolution (ADR) process that facilitates communication between the consumer and the business to seek a mutually agreeable settlement. The website also offers a vast library ofconsumer education articles, scam alerts, and tipson a wide range of topics, from home improvement and auto repair to online shopping and identity theft protection.

Resources for Businesses

BBB.org is equally vital for businesses seeking to establish and maintain credibility. The website outlines the process and benefits ofBBB Accreditation, a seal that signals to customers a company's dedication to integrity and customer service. Accredited Businesses gain access to tools and support, including the use of the BBB Accredited Business seal in their marketing. The site also provides businesses with resources on ethical advertising, marketplace trends, and best practices for maintaining a positive BBB profile. Furthermore, it serves as the platform for businesses to respond to customer complaints and reviews publicly, demonstrating their commitment to customer satisfaction.

Charity Review and Reporting

Extending its mission beyond the for-profit sector, the BBB also provides charity reviews through its BBB Wise Giving Alliance. On BBB.org, donors can access detailed reports on thousands of charitable organizations, evaluating them against standards concerning governance, effectiveness, finances, and fundraising practices. This helps ensure donations are going to trustworthy and efficient charities.

Conclusion: A Pillar of Marketplace Trust

In essence, BBB.org is more than just a business review site. It is a multifaceted platform dedicated to advancing marketplace trust. By aggregating business information, facilitating dispute resolution, educating both consumers and businesses, and reviewing charities, the website provides an essential public service. It empowers consumers to make smarter choices, encourages businesses to operate ethically, and contributes to a more transparent and reliable commercial environment for everyone.