Benchslatsuk Reviews

Still waiting for update on delivery

Still waiting for update on delivery even though promised delivery was for Monday 22nd July then promised Wednesday 24th Young lady who answers the phone says she will get back to us with update and never phones back I am still chasing and waiting for updates shocking service

Avoid at all costs

Avoid at all costs This company is beyond useless I m waiting 5 weeks for an order emailed 4-5 times No responses I get a response at 1am a couple weeks later saying they are a little behind and they ll ship this week they haven t I ve raised a dispute with AMEX and this company still hasn t done anything Totally inept customer service too

BEWARE THIS COMPANY DO NOT SEND MONEY

Lies lies and more lies from Jade the company s supposed secretary I have had the same dire experience as all the other reviewers now in my fifth week of waiting with made-up delivery days that are pure fiction As with another writer this has ruined a gift that was to have been given I wish to God I had seen Trustpilot before sending them money DON T EVEN THINK ABOUT IT Notice that their good reviews are UNVERIFIED see the Trustpilot sidebar and no doubt written by themselves as nobody else has since written a single complimentary word about them

Avoid

Can t comment on quality of the bench slats they never arrived The website states delivery in 8 to 10 working days but I waited for over a month Contacted them on a number of occasions and was always promised delivery next week never happened Got fed up and cancelled the order and demanded a refund Was promised that would be done within 24 hours A week later that hasn t happened either Use another company

Knocking onto 6th week and still waiting

Now 1st October 24 I placed an order for some bench slats on 25th August 2024 I noted the delivery time and waited I contact the company via their website and a few days passed the delivery date went by with no reply I can t recall how many days I made a call I ended up speaking with some driving a car who said they would look into it and get it by the end of the week Also now 20 days after order I got a reply to my website message by email stating so sorry for the delay on your order We are running a bit behind so huge apologies I will chase this up tomorrow for you and make sure it is delivered by the end of the week Oddly also furnished a Parcelforce tracking number which just says tracking status advised having checked with Parcel force thisBasically means they have a recordOf a parcel but it s not been picked up scanned onto their system yet That was 20th September 11 days ago Getting no where with Bench Slats UK I elevated a complaint via PayPal requesting a refund and will go else where as well a emailing asking for a refund to be processed I shall update further when there is a final resolution Shame really

AVOID

AVOID Order through this compamy fs manufacturing but from their sister website harwooduk They will unfortunately take your money and won t deliver Ordered timber to the value of 725 on 18th September They said it had been shipped multiple times but didn t have a delivery report and material never turned up I was promised a 3-4 business day delivery time scale which did not meet my expectations I ve not received my order 30days later and still not been refunded after requesting one due to loosing 2days work due to thw order not being with me as promised Harry Ojari company director will not answer any calls and Jade markham company secretary will feed the same lies over and over when i get through by calling off a differnet phone They log your number and ignore it The good reviews on here are unverified and if you give an honest review on their websites it will be deleted if not 5starThey also have benchslatsuk co uk and fs manufacturing with stores on ebay and etsy which runs under the same people so avoid all Unfortunately this has happened to many people so please don t be the next victim I m going to make it my mission to let the local community and uk wide know what could potentially happen to them if you order through one of their website Granted you could be a lucky one and have your timber that you paid for but unfortunately like many others I wasn t so lucky Started the process with trading standards WILL KEEP YOU UPDATED

Wish i had read these reviews first

Ordered bench slats over a month ago they took the money straight away No delivery and they aren t responding to messages

I think this firm is fraudulent

I think this firm is fraudulent - I ve paid the invoice and it s been months and despite chasing constantly I have never received anything

Don t use this company

I too am starting to think this is a fraudulent enterprise Nice website took my money heard nothing in six weeks no response to emails or phone calls