Berthie Reviews

I ordered a pair of shorts and first thought I would exchange and then realized the cut was unflattering in any size and requested to return This was not possible to switch via their technology platform So I messaged 4 times to have support help me convert from an exchange to a return No dice New shorts arrived anyhow I think messaged 3 times to have them pay for return shipping read the fine print they don t pay under 300 euros and they literally ghosted me Additionally their first pair of shorts shipped over a week late spent some enormous amount of time in customs and the cut was unflattering Enormous waste of time all around and the opposite of a pleasure to work with Save yourself and do not order from this instagram brand

Because of a warehouse issue it took weeks to receive my order It would have been nice to be informed of the delay proactively rather than having to contact the customer service over and over again Also the items received look nothing like the pictures

I placed an order in late December a month later still waiting for delivery Of course they charged my credit card immediately Reached out by email to check on status and was told it takes 7 working days to respond Overall not a positive experience Don t bother shopping here it is not worth the headache

I sent them several emails about sending me a label for my return package as my order exceeds the 300 so I m meant to receive it They aren t responding to my many emails Looks like I may have to just pay to send it back myself Considering they re not returning any of my emails I m a little unsure that I ll even get my refund at this point

Hello The dress I ordered unfortunately doesn t fit at all to large

The sizes are really small which is disappointed

the sizing on the clothing was much too big compared to what was described on the website

The dress was lovely but came in with a sewing fault the bottom of the dress was all out of shape and it was straight when standing still What a shame I loved the pattern

i ordered 2 dresses the Lagertha and Bermuda The latter in green had a lining that only went mid-thigh while the dress was to the knee and you could see it through the top material which looked rather cheap The Lagertha wasn t as see-through but the top straps were so tight the material was up in my armpits yet also too big around the bust I returned both and after receiving an email instructing me to send the items back via a carrier of my choice - that cost me almost 20 - I received a return label 5 days later I emailed them asking to be refunded for the cost to return the items and never heard back for weeks I followed up after their 20 day return timeframe passed No response I only received a response after I communicated to them again a week later I would dispute the charge if they didn t refund me Their response claimed they never got the items even though the USPS tracking noted it was delivered picked up at the address they instructed me to ship the items to They then asked me to file a claim which USPS didn t provide as the package was noted as picked up After I shared this they said they forwarded my information to the right department and refunds are issued within 7 days It s been 6 weeks since they received the return so I ve filed a dispute with my credit card company

Delivery and timing were great The quality of the clothes is hit and miss Lots of loose fibres and spare threads with a lot of cheap material used Not really what you would expect considering the price