Beryl Reviews

Fast replies fast resolutions If in doubt fire a message to customer support

Evan is always helpful Always fast replies and helps with any issues that can be solved over the air Company is giving what they promised although it would be nice if you would invest more money in to better mechanics it will help keep the bikes and scooters stay in good shape for longer

I was charged 10 for a bike that

I was charged 10 for a bike that physically wouldn t lock and Evan immediately helped me out and issued me a refund This was exactly the help I was looking for and it was completely stress free Thank you

I love beryl

Beryl have always been amazing at customer service if there s ever a fault with the bike or an overcharge etc then they sort it instantly it s brilliant

1st class customer support

no system that relies on GPS and date networks is going to perfect but support are always on hand and ready to help with any issues I am yet to have a problem they have not quickly and professionally resolved My latest interaction with Evan was absolutely faultless

The person called Evan

The person called Evan Had issue locking the bike at the time and they straight away ended the journey and did a justice refund on the stationary time due to the lock not working Very helpful and understanding

Great customer service via app

Genuinely helpful sensible and fast to respond Customer service is 10 10 Which is great and much needed for this specific service as the bikes tend to have hiccups often Thanks

Amazing customer service

Amazing customer service that are friendly polite and always fix any issues promptly Max fixed my issue and I had the refund in my account within 3 minutes of raising the problem

Really pleased to have discovered these

Really pleased to have discovered these Beryl bikes Just what we need Responsive and helpful support service Bikes always available within a few minutes walk All towns need something like this