Bestprolighting Reviews

Poor Quality Products and Terrible Customer Service from Best Pro Lighting

I purchased a wide variety of Best Pro Lighting s outdoor lighting hardware and components and had them professionally installed However I have experienced an unacceptably high number of failures with their products Not only have numerous bulbs failed prematurely but the tops of three of my mushroom lights have fallen off due to extremely poor glue application that did not properly secure the tops When I reached out to Best Pro Lighting about these issues their response was dismissive and unhelpful They claimed I must have installed the lights incorrectly despite having two separate professional landscape lighting companies confirm the installation was done properly Best Pro Lighting then claimed these companies were not true experts Shockingly they stated they do not actually offer any warranties for their bulbs contrary to their advertised claims They told me if I wanted replacements I would have to purchase new bulbs at full price This is after experiencing a substantial number of premature bulb failures with their products Fed up I ordered replacement bulbs from a third-party company on Amazon and have had zero failures since switching brands The difference in quality and longevity is night and day My experience dealing with Best Pro Lighting s customer support was also extremely poor One of their supervisors I spoke with was outright rude condescending and unwilling to take any responsibility for their defective products Based on the low quality of their lighting products complete lack of honoring warranties and terrible customer service I would strongly caution anyone against purchasing from Best Pro Lighting They are not an accredited BBB business and for good reason - their products and company practices are simply unacceptable Save your money and frustration by avoiding this company at all costs

Beautiful user experience with their

Beautiful user experience with their website

Great products

Great products The Transformer was easy to set up and Rony gave great service when I called

Good prices fast shipping

Wow they ve got such good prices Shipping was fast too Great if you re a DIYer and don t want to spend a fortune

A loyal company to work with

Been working with BPL as their web development company since 2008 They are a great company to work with and have always given us their full trust We are proud of the work we ve accomplished together and look forward to a bright future together

The industry standard for quality and

The industry standard for quality and customer service Best in Class Lifetime warranty unbelievable I just replaced my 300w 10 year old BPL transformer I called Rebecca to ask a question and she said stop the one you are replacing has a life time warranty I will ship you the control module today that needs to be replaced So I will fix the one I have and give the new one to my daughter for her new house