Lights4living Reviews

Purchased 3 lights from this company

Purchased 3 lights from this company via ebay we wanted them shipped Portugal and had them shipped to freight forwarding company we have used for 6 years Over those 6 years we have had 100s of parcels delivered from amazon next debenhams john lewis dunelms ebay and asda We have never had a parcel go missing in all that time The freight forwarding company know us well because its a very small community of expats living in the area of Portugal that we live in i should imagine they know most people who use their company because their business is bringing small parcels and deliveries from the UK on a weekly basis This lighting company used DPD who say they delivered the parcel to the company who s office was CLOSED at the time of delivery The driver then got someone called Dave to sign for said parcel The seller has not provided proof of signature and the GPS of the driver says he was in the vicinity of the company but then so are other businesses within the GPS location The seller has accused us of having the lights delivered to Portugal via the freight forwarding company and that we are cahoots basically saying we have stolen the lights and we don t want to pay for them We have been buying off the internet for 15 years and have never ever been accused of stealing ever I could not recommend this company because I think their behaviour in dealing with this issue has been outrageous Of course paypal will find in this sellers favour because the parcel has been signed for but who the heck is DAVE How paypal can call DAVE a signature is beyond me but they will The seller has provided no proof of signature and he said we made a mistake when we mentioned DHL in the paypal claim but no where did we mention DHL and yet he has given a DHL tracking number which of course when you put it in to their tracking box it says no parcel can be found and we get the same results when we put it into the DPD tracking We phoned DPD and they said they would be investigating so which is it DPD or DHL the seller is the only one who has mentioned DHL on his paypal claim Instead of saying to us that he would look into it and see if he could find out what has happened to our parcel he is saying we are trying to get out of paying for the lights thats the 150 we had already paid for said lights so we have no money and no lights disgusting The items were found 3 weeks later but not because this company helped in any way in fact they sent us two different courier companies tracking numbers namely DPD and DHL then blamed the confusion of who the items had been shipped by on me Never once in any of my emails did i mention DHL Secondly I purchased the lights from lights4living not Richard Hathaway which is the company name they were shipped from If you do not write the correct company name they have been shipped from then of course there is going to be confusion The owner doesn t not know the meaning of customer service rude and arrogant

Awful

Awful The product was listed as in stock They then email me to say it s delayed Then 6 days later email me to say actually we can t get hold of it Oh and on the website it s still listed as In stock for instant dispatch Avoid

Avoid You have been warned

I worked at this company for 2 days and I can positively say they were 2 of the worst days of my life The two bosses are the rudest people I ve ever met in my life They tried to say I damaged something and tried to avoid paying me I took my money at the end anyway

I ordered in good faith

I ordered in good faith a light fitting I was delighted with my purchase and after a long consideration chose normal delivery and not next day as next day prices were high I then received an email after a few missed calls from them advising the item is out of stock and did I want to wait or want a refund I replied expressing my dissatisfaction as if out of stock the site shouldn t have allowed me to order and have agreed to wait I suggested due to this it would be nice for the inconvenience to be given a goodwill gesture and I wasn t expecting much but this was refused and again confirmation sought if I wanted a refund or the item Such customer care is poor and as a Senior Manager myself in customer service am not surprised they have such a low trust pilot Reduce your customers efforts and they will come back time and time again leave positive reviews and recommend the service Just a few tips in an ever competitive market I like many have selected you to purchase my item from for which am now left disappointed Yours Sincerely still waiting for my item

Customer service extremely poor

Customer service extremely poor Sold faulty lights and then no full refund A full refund should be offered if lights are faulty whatever the timeframe involved

Left room number off package

Company sent package to correct building but left off the room number It then went missing and they refused to take responsibility Stay away

Light was faulty

Light was faulty Avoid this company Awful rude customer service

Excremental customer service

Wanted to order 2 light fitments totalling about 100 Website would not process any of my cards checked and nothing wrong with any of them I got in touch with the so-called Customer Services and spoke to Becky who could not care less and offered no solution I then asked to close the account I had created and was told that this would prevent me from placing future orders or registering again I decided to proceed with this as their website would not let me place the order in the first place and Customer Services showed no interest in helping to resolve the issue - which was with their website and or payment system I will now look to order with Pagazzi as while they may be more expensive their website is functional and they do not provide the excremental customer service I experienced from Lights4Living I suppose you get what you pay for

Poor after purchase no help or advice

Purchased two 3404-4CC Hanna 4 Light Crystal Flush Ceiling Light In Chrome with its recommended dimmable bulbs On installation the units made a buzzing noise when on full light Called them for help and they recommended I change the dimmable switch with something more suited though my switch is a high quality newly installed switch I tried various switches with the same result Called again to get help as to a different set of bulbs or a different switch that can get rid of the buzzing noise but the only recommendation is to get an electrician to resolve the issue and replace what is necessary No help or advice they can not recommend different bulbs or a different switch Poor after service from this company