Sunbrightlighting Reviews

good product fast delivery

Great customer service Was so helpful with product information and suggestions

Lights perfect

Lights perfect Just what the landscape needed Came quickly

Fast Shipping

Very quick getting fixtures shipped out

Lights arrived on time and were easy to

Lights arrived on time and were easy to install

Sent incorrect fixture

Sent incorrect fixture Returned and still waiting for replacement

Customer service is terrible

Customer service is terrible Out of my order of 8 there was one light fixture not operable I left 2 VM as I am on EST and sent 2 emails No one ever returned my communication Today I contacted customer service and spoke with a person by the name of Chase He was extremely condescending- stating that it was very unusual for them not to return communication and that it was usually his boss that did He did not own or apologize for my inconvenience and stated he found this to be very curious That they never have any complaints about this brand of light fixture I simply asked for a replacement and he stated snd I quote that I would need to pay for the return shipping and that they would evaluate whether it was working or not snd then snd only then would they send a replacement worst customer service of any online product and the fact that they never returned my initial communication is unacceptable I have 1 light out of 8 not working This is why customers shop directly with Amazon because returning a product or getting a replacement is effortless I have to pay for the return and was told to read their policy I ordered my lights on 9 27 called and emailed in middle of October and now it is 11 14 Less than 45 days and Chase from customer service not only was not helpful but hung up on me

Misleading Product Information

Misleading product description listing The item I purchased was described as Outdoor rated and sold as landscape lighting but when I received it was for indoor use only Customer service was not helpful

Returned 2 outdoor landscape lights and

Returned 2 previously used outdoor landscape lights and only received credit for one Sent numerous requests to customer service and each went ignored Terrible customer service follow through Do not and will not recommend this business