Blike Reviews

I recently had an unfortunate experience with Blike which left me extremely dissatisfied with their customer service From the very beginning my frustration grew as my order was mishandled and poorly addressed Firstly I placed an order for a specific bike model only to be informed three days later that they did not have it in stock They recommended a smaller bike claiming it might be better for me anyway It seemed evident that they were more interested in clearing their warehouse stock than meeting my specific needs To exacerbate matters another representative jumped into the email chain without fully understanding the situation causing further confusion and delays in finding a resolution Eventually I was provided with a phone number to discuss the matter but to my dismay the phone was constantly unreachable The replies I received through email were defensively worded lacking the friendliness and empathy one would expect from a customer service team Despite their occasional apologies their tone did not convey sincerity While I understand that there may be reasonable explanations for each point raised Blike s approach to addressing my concerns fell short A simple phone call in the beginning could have resolved the issue and avoided the unnecessary back-and-forth It is disheartening when a company fails to prioritize customer satisfaction and communication Overall my experience with Blike left a lot to be desired The lack of transparency mismanagement of orders defensive responses and unavailability via phone call make it difficult for me to recommend their services to others I sincerely hope they address these issues and improve their customer service practices in the future

Blike are great Lots of bikes to choose from in a range of sizes I am 188 cm tall with long arms - not a problem Was able to try a couple of models to get the right one Selection process on line is easy good communication from then to pick of bike was offered a delivery service even though living outside of zone 3 Some might say a bit pricey but you get what you pay for and you get a lot No problems - apart from the wait for some models

One of the best least painless experiences of securing myself an electric bike The whole process from start to finish has been a breeze The team are fantastic easy to contact and if anything was to go wrong I know they are only a call away Thank you to the Team at Blike especially Tom and Tim

Absolutely brilliant experience throughout Setting up your account and ordering the ebike takes a few steps but communication throughout has been excellent Helpful and friendly customer service team Lovely staff at the workshop I rented the Cowboy 4 for 6 weeks Very good ebike for the time I needed it 100 recommend Blike to anyone who s looking for an ebike but can t commit to purchasing one immediately

Blike does everything perfect From customer support through to the process of getting a bike I ve had my vanmoof with them for 13 months and will continue to recommend them to everyone Rarely have any troubles but if I do the team is super response and kind Can t recommend a better company

I had an impeccable experience with the team at Blike Supplying me with my new Vanmoof S3 quick easy and responsive Experiencing the services from other companies I have realised Blike truly are at the top of the league One of the owners even took the time to greet me and introduce himself talking more about himself and the business Really positive overall experience Keep it up Blike

Couldn t have asked for a better experience Had numerous questions to ask about the whole cycle to work scheme and Steve explained everything to me Ordering the bike on the website is super simple and our bike got delivered in a couple of days Tom delivered our bikes and made sure everything was in order and made sure to talk through the bikes functions Couldn t recommend them enough

Fantastic experience right from the beginning when I contacted the team till by bike was delivered Tim took the time to talk to me to address my questions and arranged a test ride of the bikes Steve was able to come with a financial option suitable for my circumstances Tom took his time to let me have a ride of the bikes and helped me decide on my bike Overall a very professional and friendly experience Highly recommended

Blike have been the perfect company to get my new bike with Great communication and lovely customer service Everyone was explained very well and the whole process was super easy - I love my new bike and glad I am renting with Blike The insurance puts my mind at ease especially living in London Thank you to Tom for delivering my bike to my work and explaining everything I need to know

I m really pleased that I have chosen Blike as my bike leasing service They have been really helpful and extremely responsive with all questions I have had along the process Also Blike was giving options while waiting for my final bike to arrive Service at the workshop excellent and the post service even better