Bludot Reviews

Buyer beware

Similar to other reviewers on Trustpilot my experience buying a bed frame from Blu Dot was a disaster All I can say is buyer beware The bed is constructed out of numerous pieces that fit together like a puzzle think of building something from IKEA only way worse Poor design screws connecting pieces together popped through the veneer drawers don t close fully and the bed makes squeaky noises with the slightest movements Warning there is virtually no way to disassemble and reassemble one of these beds because the materials used on the internal structure are so cheap that they are starting to break from normal use in 2 1 2 years pretty crazy at a price of 2500 I suggest looking at Room and Board where there is real customer service including a one-year no-questions return policy While some of their furniture such as chairs may be attractive and well designed I suggest testing anything very carefully in one of their show rooms Reading the positive reviews on this site one notices they deal with simple pieces of furniture and small household items all of which are much less challenging to manufacture correctly The delivery company Blu Dot contracts with is downright scary in my experience but that s another story

If I had known how utterly frustrating

If I had known how utterly frustrating it is to work with this company I would have never used them If you want to wait at least six months for your sofa and Then hope to receive it from the shipping company have at it I would NEVER order from this company again I waited over 5 months for a sofa Was told it was delivered to the warehouse to be delivered on august 11 YET it won t be delivered to me until sept 16 And quite honeslty I don t even have faith it will come when they say Seriously It s beyond And after reading other reviews I am not an isolated case Someone needs to get control of this company and fix it

Experience delays from blu dot

Experience delays from blu dot manufacturing chairs No real updates and consistent delay week over week I am now at 4 months waiting for them and not sure if they will ever arrive

Difficult Returns and Unfriendly Policies

I ordered the Turn Tall side table and it arrived broken It was poorly packaged and the heavy base was not secured in the box so the stem broke away from the top I called Blu Dot and opted for a refund including shipping They only issued a partial shipping refund because the order contained a pillow that was only ordered because I ordered the table I called and after much wrangling was issued a full shipping refund I wanted to let folks know about their policies for returns since the information I received from customer service is not posted on the website The charge for the item was posted to my account on the order date even though they state their policy is to charge when shipped This means you pay for interest from that day forward Returns may take 1-2 weeks to process AFTER the item is received by their returns department Again you are paying interest while all this processing takes place Not ideal for returns but particularly egregious when an item is received damaged Customer service was ok I had to make 2 calls and the agent was gatekeeping She finally went to her manager and I received the full credit not sure why they would jeopardize future sales for 15 In addition they sent a follow up email arguing with me about the date I was charged even though I provided screen caps and spent a paragraph explaining how credit card interest and pending posted statuses work If FedEx is the shipper you do have to make your own pick up arrangements This is stated on the website but is just poor policy I recently had a return from another company and they arranged pickup for a much cheaper smaller item Beautifully designed products but won t purchase again unless they offer in store or ship to store purchases It s just too risky and takes too much of my time

Customer service is rude

Customer service is rude I reached with an issue with the hardware on my console and was told that the fingerprints that were on the piece when we opened the box were from contact with the air and that I needed to buy a brass product to clean this brand new piece of furniture Then when the second piece arrived the hardware was nicer so I thought easy fix I could exchange the console hardware WRONG They questioned how well I cleaned the hardware and why I didn t reach back out sooner They talked me like I did something wrong Only thing I did wrong was buying more furniture from them Horrible customer service

My struglles with Blue Dot began over a

My struglles with Blue Dot began over a year ago when I had a heat pump istalled and realized that I couldn t get pull the filter out of the unit to change it Blue Dot sent a technician out and billed me 29 when it was clearly their error I contacted Blue Dot July 5 to get them to conduct a yearly service call on the two HVAC units they installed Today it is July 14 and they never conducted the yearly service call on the one unit On the other system they sent out a salesperson I didn t need a salesperson to come out He asked me why he was there I was told there was a mix up in Blu Dot s system where both units were combined into one order Eventulally a technican came out after constant calling I was charged a service fee of 118 Was the work done No I called Home Depot to compalin about their poor customer service Keep in mind eveytime I called I was told I must pay the service fee Today is July 14 a technician arrived to check the system This time a service fee of 353 00 was charged I was told that a dianostic was performed but I was not told about this in advance What I was constantly told about was the service call fee of 118 Also Blu Dot told me that they do not deal with tenants They don t go to houses where there is a lock box and no one is home If you own rental properties or if you can not have someone other than a tenant meet them there they will give you a very hard time It is terrible What was the cost of this repair work The total cost 2 021 00 When did I purchase this unit from them 2022 Suffice to say I will never purchase anything from them again

Delivery is sub-par

When the delivery team came to deliver the bench it was in two packages both too heavy for me to carry the team showed me their order form stating DRY DELIVERY INSIDE DOOR ONLY NO ASSEMBLY NO TRASH REMOVAL So I signed for a delivery which I could not inspect carry and will have to evidently assemble it myself--like IKEA but not as nice

Horrible Customer Service and Return Policy

While the furniture is beautiful the site is horrible to navigate around They need to offer sizing at the selection area where colors and materials are selected Was trying to order counter stools and ended up with the bar stools because they show the same product twice on the same page of the website so it was very confusing I can imagine many customers making the same mistake we did if they did not look at the item carefully and just wanting to check out for a specific style of furniture We are so incredibly unhappy with how customer service handled it Had to get charged 10 restocking fee and they wouldn t honor waiving the shipping There is no exchange policy The site is really horrible to navigate Now we re even debating on even re-ordering at this point Huge disappointment with our first experience with blu dot Huge huge huge disappointment with this company

Buyers Beware Customer Service Challenges

Buyers beware read other reviews customer service at Blue Dot is not what you would expect We spent months trying to find outdoor furniture that met our style We had perviously purchased lamps for Blue Dot and were attracted to their modern and sophisticated styles Our house guests always asked where we got the lamps and we consistently told people to check out Blue Dot We live in DC so we went into the store in Georgetown to check out the Perch collection and loved it The staff let us know a sale of outdoor furniture was coming up the following week so we waited to purchase the outdoor furniture then A few days after placing the order we noticed the lounge chair included in the order showed it was a different price online then when we placed the order and it was on back order I called customer service to address the price discrepancy and back order information Blue Dot customer service said our chair was not on back order and that they cannot recreate the issue on the website as I was on the website on multiple devices but if I sent a screenshot they would match the price I sent the screenshot of the website immediately after the call Customer service wrote back a day later conveniently the website was updated with the price we paid and the information on being on back order was removed More interesting is that all of the furniture in the order was marked down by 40 except the chair We haven t even received the order but the entire experience has just left us feeling really disappointed that we chose Blue Dot because we don t trust the organization When someone now asks where we got the outdoor furniture we will tell them we got it at Blue Dot but don t purchase anything from them its not worth it