Bookaroom Reviews

I used their online booking system

I used their online booking system - carefully verifying twice that I had the correct dates - and it booked through as today I immediately called them and the customer service rep said she would place me on hold and try to get the reservation corrected After a few minutes she came back on and said no I called the hotel directly They said 1 no one had called about my reservation 2 since it was a third party booking book-a-room would have to call them and make the reservation change but 3 they did have openings and could move the reservation of book-a-room would call I am disputing this charge on my credit card and I am reporting this company everywhere possible so no one else falls prey to their scam STAY AWAY FROM THIS COMPANY WHICH ALSO OPERATES AS GUEST RESERVATIONS DOT COM

I agree with all these comments

I agree with all these comments They are a horrible company We had booked rooms through them for the Holiday Inn We had to cancel because of covid They processed one reservation and we received a refund The 2nd reservation was NOT cancelled and we are charged the full price of the rooms 2100 These reservation people will not own up to their failure and blames the hotel policy Hotel cannot help because we booked through a 3rd party PLEASE NEVER USE THIS BUSINESS THEY ARE SCAM ARTISTS AND THEY LOVE ROBBING THE UNSUSPECTING PUBLIC

I would have chosen zero if it were a

I would have chosen zero if it were a choice I booked a room thinking it was through Ceasar and it turned to be through bookaroom com COVID outbreak and health concerns had me cancel the reservation today and they charged me 180 cancellation fee even though I did it at 10 am Monday and my travel is Wednesday evening I called the hotel and they indicated that they would have given me a full refund This website is a terrible site make sure before you book a hotel that it is the site you intended to be at and not some scam website that is getting a benefit

The company acts as a phishing site

The company acts as a phishing site it appears to be the actual hotel but it intercepts your reservation form and submits it under your name I called the actual hotel and they can t cancel my reservation because I am not the owner of the reservation even if it s under my name They are the owners of my reservation In one word this is a scam Hopefully authorities will come after them and give them what they deserve

HORRIBLE COMPANY

HORRIBLE COMPANY DO NOT USE THEM Trying to deal with them by telephone is next to impossible I ve spent 5 different phone calls each one over 1 2 hour trying to get an approved refund from a holiday Inn Express that I booked through bookaroom com Trying to get bookaroom com to actually approve and process a credit that was authorized by the hotel is the worst They will do everything possible to not get your refund Besides all of the major hassle THEY ARE FROM SOME FOREIGN COUNTRY AND YOU CAN T UNDERSTAND WHAT THE F THEY ARE SAYING

It s a scam

It s a scamI called Hilton garden The company acts as a phishing site it appears to be the actual hotel but it intercepts your call and makes a reservation under your name I called the actual hotel and they can t cancel my reservation because I am not the owner of the reservation even if it s under my name They are the owners of my reservation In one word this is a scam as when I checked out the hotel charged me also because they were never paid for my room so I reported it to American Express to reverse bookaroom s higher charge I hope authorities will come after them and give them what they deserve

Booked a room in valemount bc for 3

Booked a room in valemount bc for 3 days end up noticing these crooks charged me over a 100 dollars more for 3 nights in hotel and wouldn t price match or refund don t know why this site and the people operating it are still allowed to go on poor service rude people inconsistent with following there own policies

This company is awful

This company is awful I booked two rooms at the MGM Grand Hotel in Las Vegas called back the next day to cancel Thought all was fine until we weren t refunded our 675 88 due to a no show It has been a nightmare trying to get this refund back pretty sure we re screwed as well Will never use this or any other booking company again Better off just contacting the hotel resorts reservations directly which I thought I was initially doing Very dissatisfied