


Based on authentic user experiences
X CARTEL
6732 reviews
N/A
1 year ago
Do not use Book a Room
Do not use Book a Room Misleading and represent themselves as the official booking for the hotel i asked during the call on various occasions is this the hotel and he continued to say yes when i said do not proceed they put me on hold and didn t come back I recommend you DO NOT USE I have blocked the potential transaction on my card
Joyce Lane Stuteville
6732 reviews
N/A
1 year ago
Do not use this site
Do not use this site They misrepresent hotels and their conditions Beware of their cancellation policies We had a very bad experience when we booked a hotel for 3 nights got to the hotel late so stayed one night tried to cancel for the other 2 nights because the room and hotel were awful and they would not cancel the balance of our reservation Neither would Red Roof So we left anyhow and had to pay for a new hotel as well as the dump that was rated so highly by Bookaroom
Nancy Lorentz
6732 reviews
N/A
1 year ago
I used their online booking system
I used their online booking system - carefully verifying twice that I had the correct dates - and it booked through as today I immediately called them and the customer service rep said she would place me on hold and try to get the reservation corrected After a few minutes she came back on and said no I called the hotel directly They said 1 no one had called about my reservation 2 since it was a third party booking book-a-room would have to call them and make the reservation change but 3 they did have openings and could move the reservation of book-a-room would call I am disputing this charge on my credit card and I am reporting this company everywhere possible so no one else falls prey to their scam STAY AWAY FROM THIS COMPANY WHICH ALSO OPERATES AS GUEST RESERVATIONS DOT COM
Deborah Schmidt Acquavella
6732 reviews
N/A
1 year ago
I agree with all these comments
I agree with all these comments They are a horrible company We had booked rooms through them for the Holiday Inn We had to cancel because of covid They processed one reservation and we received a refund The 2nd reservation was NOT cancelled and we are charged the full price of the rooms 2100 These reservation people will not own up to their failure and blames the hotel policy Hotel cannot help because we booked through a 3rd party PLEASE NEVER USE THIS BUSINESS THEY ARE SCAM ARTISTS AND THEY LOVE ROBBING THE UNSUSPECTING PUBLIC
Samar Soliman
6732 reviews
N/A
1 year ago
I would have chosen zero if it were a
I would have chosen zero if it were a choice I booked a room thinking it was through Ceasar and it turned to be through bookaroom com COVID outbreak and health concerns had me cancel the reservation today and they charged me 180 cancellation fee even though I did it at 10 am Monday and my travel is Wednesday evening I called the hotel and they indicated that they would have given me a full refund This website is a terrible site make sure before you book a hotel that it is the site you intended to be at and not some scam website that is getting a benefit
Milorad Donev
6732 reviews
N/A
1 year ago
The company acts as a phishing site
The company acts as a phishing site it appears to be the actual hotel but it intercepts your reservation form and submits it under your name I called the actual hotel and they can t cancel my reservation because I am not the owner of the reservation even if it s under my name They are the owners of my reservation In one word this is a scam Hopefully authorities will come after them and give them what they deserve
David Strauss
6732 reviews
N/A
1 year ago
HORRIBLE COMPANY
HORRIBLE COMPANY DO NOT USE THEM Trying to deal with them by telephone is next to impossible I ve spent 5 different phone calls each one over 1 2 hour trying to get an approved refund from a holiday Inn Express that I booked through bookaroom com Trying to get bookaroom com to actually approve and process a credit that was authorized by the hotel is the worst They will do everything possible to not get your refund Besides all of the major hassle THEY ARE FROM SOME FOREIGN COUNTRY AND YOU CAN T UNDERSTAND WHAT THE F THEY ARE SAYING
Jan Rieder Murray
6732 reviews
N/A
1 year ago
It s a scam
It s a scamI called Hilton garden The company acts as a phishing site it appears to be the actual hotel but it intercepts your call and makes a reservation under your name I called the actual hotel and they can t cancel my reservation because I am not the owner of the reservation even if it s under my name They are the owners of my reservation In one word this is a scam as when I checked out the hotel charged me also because they were never paid for my room so I reported it to American Express to reverse bookaroom s higher charge I hope authorities will come after them and give them what they deserve
Marc
6732 reviews
N/A
1 year ago
Booked a room in valemount bc for 3
Booked a room in valemount bc for 3 days end up noticing these crooks charged me over a 100 dollars more for 3 nights in hotel and wouldn t price match or refund don t know why this site and the people operating it are still allowed to go on poor service rude people inconsistent with following there own policies
Laura Haynsworth Niggeling
6732 reviews
N/A
1 year ago
This company is awful
This company is awful I booked two rooms at the MGM Grand Hotel in Las Vegas called back the next day to cancel Thought all was fine until we weren t refunded our 675 88 due to a no show It has been a nightmare trying to get this refund back pretty sure we re screwed as well Will never use this or any other booking company again Better off just contacting the hotel resorts reservations directly which I thought I was initially doing Very dissatisfied