Based on authentic user experiences
Eloise
6780 reviews
N/A
6 months ago
No reply to return and refund request
No reply to return and refund request even after chasing email No phone number to contact them
C McCallum
6780 reviews
N/A
6 months ago
4 attempts into requesting a return but
4 attempts into requesting a return but no go still Best avoid This is red flag Had i came across the first reviewer s reviews I wouldn t have proceeded with purchase Truth be told the necklace is nice but not worth 60 nice necklace itself is thin and hook is rather flimsy
abilewis
6780 reviews
N/A
6 months ago
Finally managed to request a return for
Finally managed to request a return for my item Took only 5 times and a threat of Amex chargeback I suggest you do the same or risk never seeing that 60 ever again
Jorja
6780 reviews
N/A
6 months ago
Ordered parcel and not received
Ordered parcel and not received Contacted them via a form online as they don t have a contact number only to be told it was still with Royal Mail after a week of it being sent Had to wait another week for Royal Mail to say it s lost only to have to fill out another form to wait for bound London to get back to me Still in the waiting process now If you re thinking about ordering don t bother Other reviews have said the same Wish I had read up on the reviews before purchasing Save yourself the hassle and buy off someone else
Eloise
6780 reviews
N/A
6 months ago
Poor Quality item no customer service response
Poor quality item This necklace is priced at 54 99 but after receiving the item you can see it is not worth that price point Doesn t have any weight too it and the yellow gold plating looks so cheap it doesn t even look like real gold it s a completely different colour to my real gold jewellery I emailed customer service and submitted a form on their website to arrange a return last Wednesday but still haven t heard anything back
abilewis
6780 reviews
N/A
6 months ago
Ignored completely
Ignored completely - I have contacted this company 3 times and been ignored -
Tan
6780 reviews
N/A
6 months ago
Ignored by seller when tried to ask for
Ignored by seller when tried to ask for replacement after the necklace broke in a few weeks Defective product No reply Scam company
A
6780 reviews
N/A
6 months ago
Thank you
100 recommend this jewellery brand Great company and lovely pieces Thank you
Rebecca
6780 reviews
N/A
6 months ago
Great customer service
Great customer service Unfortunately my parcel didn t turn up as soon as I realised I emailed customer service the response was brilliant Kelsey got back to me and checked with Royal Mail where it was it was not found unfortunately but Kelsey sent a new parcel straight out to me and I had it the day after Thank you for all your help brilliant quick response time and sorted the problem straight away
Dearbhla McGinley
6780 reviews
N/A
6 months ago
Beautiful necklace and earring set in
Beautiful necklace and earring set in silver As a mobile beautician it s perfect to keep my new engagement ring safe thanks again
