


Based on authentic user experiences
Richard Mills
6780 reviews
N/A
8 months ago
Still Waiting
Six weeks after my order and no delivery date forthcoming All I get is it has been dispatched
mike
6780 reviews
N/A
8 months ago
Stop scamming people
Stop being a scam Sent me a XL waistcoat that was not fit my 11year old son won t refund even though it s there fault
Richard Mills
6780 reviews
N/A
8 months ago
Well its arrived at long last
Well its arrived at long last Why don t you just say it s coming from China and will take weeks It is the quality is what I would expect and as a housebound invalid it does what I wanted It is a snug warm house jacket Not good enough to go out in but serves a purpose No I won t buy another one which was my original plan
Janet Bridle
6780 reviews
N/A
8 months ago
Always read reviews before purchasing
Wish I had looked at the reviews before ordering I stupidly though this was a UK company would not have ordered if I d known the country of origin Now wondering if I will ever receive my item
DW
6780 reviews
N/A
8 months ago
Lying liars and the lies they tell
If you buy something from a company callee Snatch London you might assume some sort of vague connection to the capital of the United Kingdom This isn t the case They re based in China so your order will take a couple of weeks to arrive When it arrives and is too small and it will be too small you ll want to return the item You ll contact them and they ll ask you questions about why you want to return it They ll make it sound like it was your fault and keep offering other solutions that sound good but mean they get to keep your money Stand your ground or better still buy a better quality item from a reputable company for the same price or cheaper
Mr B
6780 reviews
N/A
8 months ago
What a scam
What a scam Refusal to refund money waiting weeks and weeks for delivery which tricks you into thinking it s a UK brand it s not it s a China rip off Two items turn up they are far too small and the quality is appalling They are counterfeit versions of other product cheap nasty nylon
Celia Eddy
6780 reviews
N/A
8 months ago
Worst company I ve ever used
This company based not in London but in China is the worst I ve ever ordered from About two weeks after ordering the sweater it finally arrived and although I d ordered Small this was ridiculous Would have fitted a six-year old maybe It arrived via Evri in a plastic bag with no labels nothing inside to say even which company it came from and no tracking details so I can t sent it back
Crispin Howell-Jones
6780 reviews
N/A
8 months ago
AVOID AT ALL COSTS - SCAMMERS
I ordered a couple of shirts which was a dismal and depressing experience that left me feeling ripped off and a bit silly First the good points The shirts seem to be of excellent quality with really nice detailing and buttons The bad points unfortunately outweigh these The sizes are ludicrous - nothing like the normal equivalents from anyone else I ve ever dealt with The shirts didn t even meet round my waist Or anywhere else for that matter After lengthy back and forth emailing they agreed to send replacements the measurements of these should have been amply big enough When these eventually came one was labelled as the size I had requested but was uncomfortably tight and the second was not even the size I had asked for but two sizes smaller I wrote advising them of this further problem but as yet I have not received a reply
Lloyd Sternberg
6780 reviews
N/A
8 months ago
NEVER EVER TRUST A FACEBOOK ADVERT
I SHOULD NO BETTER THAN BUY OFF AN ADVERT ON FACEBOOK as everyone here says goods come from China and delivery by Evri who are a nightmare Ordered a polo top arrived after 12 weeks its ok but there is a 100 chance you will not be able to return MY ADVICE any advert on Facebook check the Trust Pilot reviews first SNATCH IF YOU ARE NOT BASED IN LONDON AND DO NOT HAVE A SHOP THEN MAKE IT QUITE CLEAR TO CUSTOMERS
Happy shopper
6780 reviews
N/A
8 months ago
I ordered from an advert on Facebook huge mistake
I ordered from an advert on Facebook Stupid mistake The item eventually arrived via Evri It was screwed up in 3 plastic bags no information in the parcel at all The cardigan was tiny and made with horrible cheap nylon material that left bits all over my t shirt I emailed the company they offered a FREE bigger size and I could keep the original but pay shipping costs I turned that down Then they offered I keep the item but accept a 30 discount They were SO apologetic as if they were doing me a favour The warehouse company is in China It s a huge scam I m angry and feel stupid for falling for a fake company