Based on authentic user experiences
Ritsa Athanasaki
7865 reviews
N/A
8 months ago
Why no one answers the phones
Why no one answers the phones I didn t receive a passcode for my first box and it went back No one to call to stop the return We are not that far ahead in technology to eliminate human interaction completely
Nelly Y
7865 reviews
N/A
8 months ago
Absolutely abysmal customer support
Absolutely abysmal customer support Tried to explain that no codes or messages for the delivery have been received just to be repeated to like a parrot in the most disinterested and condescending voice possible that I ll receive an update via SMS and that s nothing they can do Was not even allowed to finish my question over the phone and just got continuously interrupted with an update will be sent A first and definitely a last experience with them Nothing justifies being so rude and dismissive on a support call
Paul Bellard
7865 reviews
N/A
8 months ago
Customer service is disgusting
Customer service is disgusting They never answer emails sent to infoatboxnow gr and I can never get a reply on their customer care line Add to that they have consistently placed my parcels in a box miles away from my house when there is a box just 1km from my door As I don t have a car this is a significant problem which I have communicated to them but they just ignore me I would not recommend this company if you want stress-free deliveries
Georgi Dimitrov
7865 reviews
N/A
8 months ago
Inexperienced bad business
Absolute idiots Can t have prober business with them Waited for an order which got returned because they don t have enough space in their lockers They have no way of sorting this out so they just return it Wack company absolutely won t recommend
Tanya Karadjova
7865 reviews
N/A
8 months ago
Unreliable service
Very very disappointing service What other courier companies deliver in a day here it takes three days And the parcel was delivered in the wrong pick up point I decided to choose this service because of its flexibility but it tuned out to be completely unreliable and untrustowrthy
Alice
7865 reviews
N/A
8 months ago
How this is even legal business
You can not contact them and it seems they do not care Today I wanted to postpone taking a parcel I pressed the button but did not receive the expected Viber message with the new deadline picking time I only was informed that it was postponed How much Who knows To confirm it I called the only given national number 0700 70744 Twice i was hold over a minute on the line and then the call was cut off These calls are expensive they are paid additionally the telephone providers do not include 0700 in the free calls plan There is not support live line so you can not contact the company regardless how urgent the situation is How this can be legal business
