Bradfordandbingley-insurance Reviews

Homepage - Bradford and Bingley Home Insurance and Car Insurance

bradfordandbingley-insurance.co.uk
2.29
34 reviews
Poor Rating
Based on 34 user experiences

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Rated 2.29 out of 5 by 34 Happy Customers

23.5%
8.8%
0%
8.8%
58.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 34 reviews

The majority of reviews express very negative experiences with Bradfordandbingley-insurance, citing poor customer service, unhelpful claims handling, high renewal prices, and difficulty cancelling policies. A smaller number of reviews report satisfactory or positive experiences, noting efficient claims processing, courteous service, and reasonable resolution. The overall sentiment is predominantly negative, though a few customers report positive outcomes.

What customers love
  • Quick claim approval
  • Easy cancellation
  • Good coverage
Common concerns
  • High renewal prices
  • Difficult cancellation

Last updated 1 month ago

K

Didn t feel valued as a customer or

Didn t feel valued as a customer or that they wanted to help Doubt I would use them again
M

Rang to cancel the renewal that was

Rang to cancel the renewal that was going to be actioned automatic And they cancelled the whole policy prematurely Rang to complain only to get lots of ridiculous excuses Won t be using them again
A

Renewal cost look out

Had Insurance for 2 yearsHad one claim for a door repair caused due to ba weatherhad to complain about the repair and was given 100 compensation So that s the history of my policyPayment increased from 55 to 75 in first yearWait for it they sent renewal and payment increased from 75 to 404 a month When I called to query I was told it was because of my high value item - which is a ring - it s never changed in the last 2 yearsGood bye B B and I won t be recommending you
O

They paid out in full

I read these terrible reviews only after having to claim with Bradford and Bingley and was really shocked wondering what sort of service if any I was going to receive They were fine My partner was mugged in the street and had all his expensive belongings taken from him B and B paid out in full The reason they re not getting five stars is that it took almost three months for the money to come through The process of claiming is perhaps understandably extraordinarily thorough After the long online claim he was interviewed twice by two different agents We also had to chase them up But all s well that ends well
O

Cancellation was easy

Hi all I don t often leave positive reviews but felt that in this case Bradford and Bingley very much deserve one I had accidently let the policy auto renew and as I am moving out of the property in under 2 weeks would have no use for it The quote did increase by approx 120 for contents cover so I would have likely shopped around anyway The policy had auto renewed on Tuesday and when I called today Saturday the kind lady on the phone cancelled my policy straight away and I was one due them monies for the previous days
M

I agree with many of the other

I agree with many of the other reviewers that the chatbot is a complete waste of time and the long winded telephone intro is quite irksome but once I was through to a customer service rep the call went very smoothly and I was done with my cancellation within a minute So based on cost lack of spam marketing emails and the ease of cancelling via phone I ll give them 4 5 Thankfully I never had to make a claim so cannot rate them on this I only decided to leave as my premium jumped from 126 to 250
A

Not as bad as the reviews say

Had a policy with B B for over a year I decided to renew with them a couple months ago but recently found a cheaper quote I rang them to cancel and quickly got through and cancelled with ease and only a 25 cancellation fee
J

Great Service

Ok I m not for one second disregarding anyone else s reviews however as they are so shocking I thought I d better leave one Hopefully it gives someone piece of mind I have been with them for a while and only read the reviews after I broke my TV and needed to claim I didn t hold out much hope but thought I try as I cant afford to replace it Anyway it was all done online and 2 days later a have a CHQ on the way No fuss no back and forward phone calls and no paperwork etc That s it I had a great experience and genuinely would recommend them
Y

excellent service

Excellent to renew contents insurance with had various questions and additions and customer service was corteous and answered the phones very quickly no hanging onWould recommend to anyone Thank you again
C

Brilliant to deal with

I was very dubious taking insurance out with B B after seeing some of the reviews however there was no need for me to have worried They have been extremely efficient in dealing with my claim there were no issues despite it being quite a complicated one Everything was approved and paid out with no problems whatsoever I would recommend them 100 plus on renewal I expected my premium to be alot higher due to my claim it has only increased by 3 00 and that was after adding extras onto it I think that there will be problems with all insurance companies at some point for certain claims and customers but I am 100 satisfied with this insurance company Very competitive price as well Highly recommended

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